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If anyone can provide a manual for the referenced POS, I'd sure appreciate a copy. The system is a Hisense HK718E or HK718. Thanks in advance for any help.

1.) Can someone please verify the server reboot steps? We've always started by pulling the network cable to force the heads into standby mode. 2.) From the time we hi-lite Restaurant and then hit OFF, how long should it take until the database has stopped? What is the indicator that it is off...

We have a series of CC batches that won't settle. We alternately get the errors: "No Response From CA Driver" or "Timeout Awaiting Poll." I've renamed the HISTORY folder a few times and had success with two batches but now the errors persist. From the CC Batch module I've run the diagnostic...

I want to add a discount to my Tracking Group. My operation is open 24/7/365 so my database is always active. Can someone please explain the steps necessary for me to add this discount to the active tracking group in this situation? Thanks in advance for your help.

Is it possible to edit (remove) a record from a credit card batch in Micros? I have a record which is causing a problem when automatically or manually batching. The record is already marked Omit Record but the program still crashes when it reaches this record in the process. Thanks in advance.

Micros RES 5.0 Build 5.0.0400..0774) Credit card batches stopped working a few days ago. Easily settled all batches after the batch causing the problem. The problem batch shows Records Omitted: 1. Reviewing the batch there is one record of the 35 with the Omit Record box already checked. Empty...

Where can I find a detailed list of improvements and fixes made with RES 5.4? I'm on 5.0 and am considering the upgrade. Thanks in advance.

What functionality, if any, is built into the Micros 3700 software that would allow me to schedule reports to be emailed throughout the day? If it's not baked in, is there a third-party utility that would do this? I've found in this forum one reference to a third party script but the link is...

I'm probably not providing enough information but transitioning from Res 3 to Res 5 I've found that I cannot reopen a check to edit errors. These are same-day transactions. From the Function screen I select re-open check and then at the pop-up swipe a managers card for authorization. The key...