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Hi All, Does any remember the command to do a lamp test (flash all the LEDs on the handset) on the Avaya 9600 Series IP Phones? Thanks!!!

Hi Everyone, Today working in the security settings I was attempting to allow secure communications between the IP office system and the manager computer so I selected "Unsecure+secure" under the service security level from "unsecure". However the system has locked and continues to say "Access...

Hi Everybody! The system is an IPO 8.1(81) with mobile twinning over 3 broadvox SIP trunks, all licensed. When a caller dials our main number, the correct behavior is to ring the hunt group and the specified extensions will simultaneously ring programmed cellphones. Now when callers dial the...

Hello everyone. Users across the system are complaining that the IPO when dialing out to sip trunks are "Slow". For example, users will select appearance "a"-"9"-"dial number". After dialing the last digit, they usually wait about 7-10 seconds before they hear the connecting tone. The dial...

So recently the only 9630 set on our IP office system began to have a "pulsing dial tone". So far, the user has reported to me that everything else functions as normal. I have tried resetting and re-provisioning the ip set, however, the pulsing dial tone continues. The phone firmware is also...

Hi Everyone, I have recently encountered an issue that had been mostly traumatic to the provisioning of sip trunks. The issue is with the .NET Framework version 4.5.1 in that the Manager GUI does not allow for me to set the outgoing group, thus causing the device trunk to not be able to make...

Hi Everyone. We are running Avaya IP office 500 v2 8.1(72)with the essential edition license. We have mobile twinning active. When the caller dials the twinned number and there is no answer, we would like the voicemail to be directed to the mobile phone's voicemail rather than the IP office...

Hi everyone. We are running IP office 500v2 running 8.1(72) We have a new hunt group, it it possible to get the hunt group voicemail to appear in visual voice and activate the indicator light? Individual mail boxes are not really used in our scenario so we can disable them. Thanks!

Hello Everyone! I have a silly little question... I want to change the back light timer on my 9600 phones. I have done it before but can't recall what I'm doing wrong. I know I go into the active directory of manager and edit the 46xxsettings.txt file. But when I hit save, it prevents me from...

Hello everyone. I have an older Avaya 9630 that I am trying to get to work on my current system which has IPO 8.1 Running. Prior to starting the phone up, I pointed the phone to the IP office as the file server and the call server. The IP address for the IPO is 192.168.1.150, however...

Hello Everyone, I'm curious as to if anyone has successfully and reliably deployed SIP trunking with a dynamic public ip address? Thanks!

Hello Everyone, We are currently working to migrate from analog lines to digital sip trunks. We have an Avaya IP office 500 v2 running the latest software. Has anyone worked with any reliable and very compatible sip trunk providers? We are looking for just 5 at the moment. Thanks!

Hello All, My IP Office 500 v2 running 8.1 has been acting up recently. Our first trunk was non functional for a few hours, after a reset, everything works... just the lamps are flashing red/green. Should I be concerned about this? The manual States that "Red Flash every 5 seconds = Card okay"...

Can anyone point me to a guide on how to upgrade the firmware for the Avaya 96xx series phones? Thanks!

Hello everyone, I am just setting up my Avaya IP office with 6 9608 phones, for some reason 3 phones initialized fine (ext. 201-203). Two other phones keep displaying "Retrieval Failed" and a "100X extension" (Despite the fact that I set it at 204-206), the final phone is just stuck in "Waiting...

Has anyone had any problems deploying Avaya 9608's with Powerdsine 3001 or 3006 midspan injectors?