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  • Users: joesena
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  1. joesena

    extension-to-extension calls w/ Direct Agent Calling (DAC)

    Agent A and Agent B are in a COR w/ Direct Agent Calling turned on. When they call each other, the call is treated as a DAC call, so if agent A calls agent B while agent B is in AUX or ACW, the call doesn't ring their phone (the DAC hunt group is set to queue N, so the call immediately falls...

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