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With COVID forcing our workers remote. We have opened up SIP. However, we are getting some malicious attempts to login as a sip user for IP office. While they are not succeding, we would like to blacklist the repeated ones. The IPO is provides lockout for 300 seconds, and that will show the...

We have an IPO running 9.1.12. Sometimes when we reboot the One-X server VM, it comes up with this error. Restarting the IPO after the One-X works, but not sure why this is suddenly happening. Anyone have a suggestion for tracking this down?

We are suddenly receiving "Minor Alarm(s)" from ContactStore: "03/09/18 08:55:30 AM Error processing file MSG369806009939968.wav. Reason \\vmproserver\vrl\MSG369806009939968.wav (Access is denied)." I've determined this is occurring only on our conference room recordings. All others work...

Working on a feature in a VM Pro module (v9.1.12). Does anyone know if it is possible to determine whether a user is logged in or out?

I'd like to grant access to mobile users (not using OneX Mobile App) to some features on the system. Previously I had written a module that checked to see if the user entered their extension and logon codes correctly. However, that no longer seems to work. Is there another method I can use...

I programed a module to allow users to change their MeetMe Bridge PINs. However, I would like to check their desired PIN against their actual login_code and voicemail_code to ensure they are not using the same (public and private). Previously, under version 9, I had programmed a Generic "free...

In our config, Meet Me Bridge attendees hear MOH until the moderator connects from a matching extension. This all works great, except when the moderator needs to be remote using a standard dial in (not the OneX Mobile App). I created a module in the VMpro (9.1.12) that would allow a user to...

We recently upgraded our IPO from 9.0.12 to 9.1.10. After the upgrade 1 or our 4 9608's stopped working. The phone would successfully complete establishing a VPN tunnel and downloading any updates from the file server. However, the physical extension would only partially log in. The 9608...

I recently upgraded our IPO/VMPRO/ONE-X from 9.0.12 to 9.1.10. Had small troubles with each of the other systems, but the one-x I can't seem to resolve. With One-X at 9.1.10.0 it can't authenticate users. When someone attempts to login they receive: "Error - Invalid user credentials. Both...

I have several 9608's running remotely with VPN enabled. I need to push a new Gateway address to the phones through the 46xxsettings.txt file. When the phones boot, the tunnel builds and it reads the 96upgrade and 46xx files (returns 200). However, the settings aren't changing. Anyone have...

I have several remote 9608 phones using their internal VPN to access our IP Office. Everything with the phones works great across the VPN. However, I'm having trouble pushing new settings and firmware through the VPN. When the phone is restarting/booting it builds the tunnel successfully...

We have a One-X up and running on VoIP. The Calls seem to work fine with the exception that outbound calls have No Caller ID and therefore are send as PRIVATE, WITHHELD, or NO CALLER ID by the called party. When I look at the difference between a standard call and One-X Mobility VoIP call in...

I have the Voicemail Pro (9.0.4) set for automated backups through it's internal process. But there doesn't seem to be any housekeeping aspect to this. It will simply save all backups until it has eaten the entire hard drive space. Am I missing something? And also, if I delete the files...

I've installed ContactStore CSCM-7_8sp1_16patch78165 on a separate server from VM Pro. Everything works fine, except that every time the ContactStore polls the VRL location it sucks in another copy of the recording. I did one test recording and had hundreds of copies of the identical recording...

thread940-1505417 Attempted to automate a process that will write to the database. Is it possible to access from VM Pro the Caller ID Name in addition to the Caller ID number $CLI?

We had a very unsuccessful upgrade from 9.0.2 (build 860) to 9.0.3 (build 941). Several phones would not upgrade from Release 0.45 to 0.55 ... and fell into "Please Wait..." Other phones were stuck on "Download Denied 12)"...

Running IP Office (9.0.200.860) and having an issue with Hunt Groups: According to the manual: “If Queuing is on but there are no members logged in or enabled, calls can be set to overflow immediately by setting the Overflow Immediate setting to No Active Members. Otherwise calls will queue...

I have a 9608 Deskphone setup as a VPN client. The tunnel builds successfully, then the phone displays "Contacting Call Server." After 2 seconds it then displays "Discover 192.168.0.53." That is where it sits for a few minutes then it reboots. Trying to trace this ... but I can't seem to see...

I'm having trouble updated the UCM OS. Under the Updates page, I have updated all the services without any problems. However, under the System, it shows updates available. I can review these and select one or many, and they will appear to install. At leaset the Status changese to...

Another newbie question. I have my first IP Office, VMPro and OneX Server (UCM) in production. What (and how) would you guys recommend I do for full off-site system backups?