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Hi All, We have an avaya ip 500 system. If we want to transfer a user straight to another users voicemail the user doing the transfer would hit transfer #extension and it would go to the destination voicemail. One user was in her voicemail and she keyed in something by mistake. Now when someone...

Hi, We had a IP 400 system and then upgraded to the Ip 500. One little quirk that users are asking about is the busy light for users when they are on the phone. A office admin would be able to see when various people are busy on a call or available. Their light would flash busy only when in a...

Hi All, We had a avaya 400 and hired a company to upgrade to 500. Since then there have been many odd problems and changes. I'm not familiar with VOIP which is why we hired a company to do this. The way a users phone previously worked was during office hours if they didnt pickup the call would...

Hi All, Many users connected with their outlook from home to our online web access address. (owa.organization.com) This works without a hitch on all mobile devices and home pcs. One user had no problem accessing this from home but then all of a sudden it stopped working for them. They are able...

Hi, Our building uses one Avaya phone system for a few separate companies. We have the ip 406 with the Ip Manager version 5.1. Right now all companies have the music on hold setup to come from an external source. One company wants to have a different on hold sound, promotional information. I'm...