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Hi all, I'm sure this has been asked before, but I'm not exactly sure which query to search to find it... Oh, first off, IP Office r2 v500, VM Pro. I need an option in the auto attendant to give the commands "leave a voicemail or continue to hold" basically. So, we have an option to dial the...

Hi all, I'm about to do a bigger upgrade than I have before. System is an IP Office 500 v2 running 7.0 right now. We're going all the way to 10. It's just essentials and in 7, there was no license needed for that. The only license is for some IP endpoints we have there. I've read about the...

Hi all, Having some issues with embedded voicemail. Working on an ip office 500 v2 8.0. My problem is getting into the voicemail without additional steps. The system is being used in a small hotel setting. They need the shortcode to go directly into voicemail. All the options I have tried ask...

I've got a customer with an Avaya IP Office 500v2 running 7.1. 1/2 of the office uses 9508 and 9608 phones with no problems. The other 1/2 use 9508's with Plantronic headsets model C054. The ones who use the headsets are having issues. It seems that every time the system is reset or their phones...

Hi all, Working on an IP office 500v2, R 8.1. I have a customer with (right now) 3 different incoming lines. 2 of them are 800 numbers, 1 is local. Working off a PRI (well, SIP to PRI handoff through an Adtran, but PRI as far as the Avaya is concerned). They are wanting the phones to show which...

Hi all! I've got an IP Office 500v2 running 7.0 firmware. I opened the monitor today and about every second I am getting these messages: 130857mS PRN: IP408_BroadcomPhy::read; incorrect value read on turnaround 130857mS PRN: 131857mS PRN: WARNING: 131857mS PRN: IP408_BroadcomPhy::read...

Hi all, I have a customer who is using IP Office 500v2 r8.1. They don't have VMPro, just embedded. They are wanting to have multiple greetings for a huntgroup. Basically the main everyday one. One for when they are in meetings, one for holidays, etc. I know with VMPro that is a built in feature...

Hello all! Merry Christmas and Happy New Year! Have a question about speed dials. Have a customer (IP Office 500v2 8.1) wanting to be able to program speed dials from their phones and have them show up on as contacts/speed dials on other people's phones. They are all on 9608's. Is that...

Hey guys, Just curious if anyone has anymore thoughts on and issue I am having with a PRI. Actually, the PRI is fine, but something is wrong with our main unit. Here is what I got: 2 IP Office 500 v2 boxes running 8.1. One of them is our main unit we use here at the store, the other is just a...

Hello Techs! I've got a customer with an IP Office 500v2 running 8.1 and we're having and issue with a rebooting 9608 phone. There are 5 IP phones and 4 digital. All other phones are working fine. The IP phones are 1603Ls and 9608s. It doesn't seem to be rebooting after a certain time, just...

I figured there would be one out there somewhere, but maybe I'm using the wrong search terms to find it. Basically our last install was at a business that shouldn't have been down as long as it was, but due to some changes on the customer side (not much we could do about that) and not getting...

I'm wondering if there is any way to pull a full inventory for an IP office 500 v2 running 8.1. Mostly for the list of phones the customer has. Thanks!

Running IP office 500 v2 8.1. Have a manager who has an employee that only works 2 days. I set up the part time employee without a physical phone (will just log in to wherever she can find an office the days she is here). Set her up a button to use before she logs out that will forward all her...

I've got a few systems running mostly 8.1 (and one 8.0) IP Office 500 v2 with analog trunks. When I call into them, it rings 2 times before the Avaya picks it up and starts ringing internally. So while it is answered on the first ring or two on the inside, the caller has heard it ring 3 or 4...

I've been looking around and a lot of the posts I have found on this are old. I'm wondering if anything has changed in the last couple releases. Going to be putting in an IP Office 500v2 r8.1 (can go to r9 if we need to for this functionality). The client has two businesses and are up and...

Have an IP Office 500 v2 running 8.1. Trying to hook up some SIP trunks and I've got everything set up like the provider (Megapath) manual said. Working with Megapath, they said there is no registration request being sent out. Opened the system monitor and I see there are registration attempts...

We're in the process of picking up a new customer and they're asking for a couple options that I've not seen before. Going to be on an IP Office 500 v2 R8.0 Thought I would pass them on and see if anyone else has: 1> They want to be able to transfer to another person's hold. I understand the...

Hello tekkies, I'm having a problem with one phone randomly dropping calls when it is answered. Sometimes it happens, sometimes not. My first guess was wiring, but everything seems to be in order there. There are a couple more things I can check, but until I get the equipment to run diagnostics...

Hey Avaya Tekkies, I am working on an IP Office that I finally got to ping in and out (thanks to reading some of the old posts here). It's directly connected to the net (fiber connection comes in RJ45). Well, comes in, hits a switch, and then from the switch goes out twice, once to a router and...

My boss is about to bid an install and I got a little confused when I was told about it. He is saying the user has multiple DIDs on copper trunks. Not that it isn't possible, but it's not something I have seen before. Usually only with SIP and PRI have I seen multiple lines run on one...