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After restart of CUCM, transfer key no longer appears on 8841 phones? Looked at softkeys and everything looks correct, any suggestions would be appreciated.

I am trying to forward users extensions to their cell phone without actually have a physical phone on site. Can this be done through a translation table or call route in CUCM ? Thank you.

I am trying to setup a SMTP Relay on a 2019 Server to our Office 365. My test email look to be staying in queue and not going to office 365. Just wondering if anyone has this problem or has any tips about how the relay should be setup.

I recently swapped the extension on phones at two different sites. Now neither phone can dial out? So I deleted both uses and the associated phone. Rebuilt both user and Phone and associated them with the user nd phone. Still can not dial out. Phones can receive calls from outside and...

I am trying to replace a defective 7841 set which only has one line on it with a 7821 but want to keep the same number. Do I have to delete the 7841 set first and then just rebuild the 7821 with the existing number? Any help would be appreciated.

Hello, I am trying to set up a phone to phone paging at a remote site for those users there, we currently have three sites on our CM and have no problems doing this. I built the translation patterns, route and partition as well as the group in Informacast, but when I dial the number assigned...

Some users have an "unavailable message" on their Cisco phones sometimes, they are also saying that they are left messages by customers that can not be retrieved. Any Help would be appreciated as I can not duplicate the trouble.

I have a 7841 that was working but stopped, phone just says searching for network. I reset the phone to factory settings and reprogrammed, phone worked fine for a day, today phone is not working, just says unprovisioned. I am not able to reset it to the factory settings now, any suggestions?

How do you send an outside line, which appears on a phone to voicemail but not the mail box of the set it appears on? Thanks

How do you build a analog line in call manager, when I try to associate the new directory number to a port I find no option.

User phone will not go to voice mail. Set to forward after for rings or no answer? Forward/bust to VM port, line in table of VM set to answer on 2 rings. All other stations are working fine? This is the highest extension, no other extensions connected after this one? Not sure that has anything...

Have a compact ICS that is set to go to the CCR tree after 4 rings, for some reason calls are going to intercom 21's voice mail now instead of the menu. Everything seems to be programmed correctly? Any help would be appreciated.

When users call intercom 21 and the user does not answer the call will not go to voice mail? just rings and rings? any thoughts. The other phones on the system are working fine?

How do I make mt CCR repeat the menue options after a caller has listened to them and wants to hear them again?

I am having trouble setting the alternate message for a inforamtion mailbox, I can record it but I don't see where it lets me activate it. Is this greeting possible on an information mailbox?

Mailbox 10 answers but does not allow callers to leave a messege, no beep, just tells callers they are exiting the system. Was working fine, all other voicemail boxes and options are working fine, does anyone have any thoughts?

Does anyone know if is it possible to change a information mailbox remotely by hitting ** and putting in mailbox number and password?

General delivery mail box will not save password, have to reset everyday? Has anyone ever had this problem? Thanks

How do I programm a outside line on a Norstar ICS to go right to a users voice mail on a no answer or busy? Right now it goes to the main menue?

I am installing a used Norstar ICS and would like to reset it to it's factory settings, is this possible?