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Hi all, Any insight here is most definitely appreciated. I've integrated SFB/Lync 2013 and Mitel via direct SIP which works great. I can dial between SFB/Lync clients (that are configured for enterprise voice) and Mitel extensions no problem at all. My problem is I cannot dial out via my...

I'm trying to configure SIP trunks with the Australian ISP 'Engin'. This is proving a little more difficult than expected.. I have SIP trunks to iiNet working just fine and I can dial out and receive calls no problem at all. Engin SIP trunks don't seem to be working for me. When I run the...

Hi all, Just a quick one.. Anyone know if there is a limit on the number of parties for internal conference calls on 3300's? Don't confuse DTMF with DTF. They have very different meanings....

Hey guys, Hopefully this is an easy one.. What could cause extensions to lose their call forward settings? I have some 5330's that appear to be losing their forward overnight (call forwarding always from the phone itself). No one is knowingly removing the forward... Don't confuse DTMF...

Hey guys, I have a staff member (9006) receiving 'phantom calls' from our call centre. It appears as though the IVR VWM ports are making the calls (based on feedback from staff). SMDR logs as follows.. Calling party: T4120 (digital trunk) Time to ans: 5 Digits Dialed: 9479 (reception hunt...

Hey guys, I have got a CXi controller (with 5.0 SP2 PR1). The logs are FILLED with the following 3 events. Users are reporting calls being dropped. Log Type Software Log Number 1709 Severity Warning Date 2014/Feb/25 Time 08:32:24 Source CSC Description Unexpected Result...

Hi everyone! Just trying to find some information on why a PRI circuit would be in a reserved state? The Sys Admin Help gives me: Reserved : Specified line is reserved for use as a dataline. But I am having issues when dialing out. Sometimes it works and sometimes I get a continuous tone...

Just wondering if anyone knows where I can enable MiTAI/TAPI Computer Integration in MCD 5.0 SP2 ? My LBG doco is saying this option is in System Configuration > System Capacity > License and Option Selection but it defintiely isn't there?

Hi all, I am quite new to VoIP and am trying to troubleshoot some problems. I have staff saying people cannot call in. Reception picks up a call and no one is on the other line. 1 minute later they call back and everything is fine. Sometimes callers call in and get a 'beep' andthen the...

Hi everyone! Wondering if anyone can provide some advice here.. I am trying to delete some digital trunks. I understand I need to busy the PLID before I can delete/clear it. From the Digital Trunks form one of the PLID's is 2 1 2 3. When running the command BUSY 2 1 2 3 from maintenance...

Hi all, Hoping for a little assistance here as this is driving me nuts! We have several sites in our network and from most sites we can successfully make conference calls so I am aware of the process on how to establish the conference. Although on one particular controller I cannot get any...

Hi all, I have a 5224 IP phone and need to run dual PKM's. I can get both PKM's to function (I can assign keys on both PKMs that work), but only the PKM that is directly connected to the 5224 phone has keys that light up. The second PKMs keys do not light up. I am assuming this is a PoE...

Hi all, Wondering if anyone has come across this issue before.. I have programmed a Hot Desk extension which I can log into on any phone with no problems. But the programmed keys I have configured do not seem to appear. I have programmed a CDE Speedcall on button's 2 - 8. When I press...

Hi all! I had a Mitel 3300 that had the following assigned in the System IP Properties form: Voice VLAN ID - 30 Data VLAN ID - 1 The switch it was connected to (HP Procurve) was untagged for vlan 1 and tagged for vlan 30 on all ports. The following changes were made: A telnet session was...