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Hi everyone, independently of the version of the voicemail pro. sometimes some recurring bug that occurs. example: When navigating from one module to another, the module over the other copy. The connector between certain point is not done with modules copied. etc ... you have problems like...

Hi everyone, I'm trying to use the Centrex Transfer option on DTMF Breakout and he dont seem to work. Somebody have use it here ? I have looking on the Help and knowledge base but nothing about that, look like the option are here but not supose to... You know what i mean ! thank !

Hi everyone, I'm trying to make work a aastra phone on a IPO I have set my user, my proxy server and my registar but i have this error System Information Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Auto Speed 100Mbps 10Mbps Duplex Full Half Hardware...

Hi, I have a important question. Tonight i have schedule a IPO upgrade from 7.0 to 9.0, preferred edition. I have made a mistake on my licence order. I have order a licence essential edition 9.0 (275631) and not the upgrade licence. Can i make the upgrade with the essential edition licence...

I explain I have IPOffice on lan1 with a lot of protection The voicemail pro server are on the lan1 The OneXportal server are on the lan1 I have a router RV042 with all my port forward for remote extension. The client want onexmobile. How can i do to pass the mobile bye the RV042 to...

I'm pretty sure about the answer but i need a confirmation... We can set a remote extension by the lan2 (wan) on the IP Office...

I everyone, I'm worked to make work one-x-mobile Preferred edition on IPO 9.0. I have the good version on my Iphone. OneX connect without problem, can chat, localisation work but, cannot make a call. I receive my call by my twinning programmation and not bye my mobile application, i don't know...

Hi, With the Nortel system, its possible when you leave a message, to drop the message and go on another mailbox directly with the # button. Its is possible to have the same option on ip office mailbox ? other interesting option exist to and i dont find it on ip office : On a mailbox press *...

Hi When the receptionist transfer a call to a extension, the receiver have a display phone TransfertFromCallWaitList and the call seems to be freeze on the system. The problem come with transfer extension without queue, transfer group with queue ... and not all the time... If someone know...

Hi, I have a bug here who piss me off. I explain.. Manager 8.1 (65) VM 8.1.1003 When someone call the VM answer. If the person do the 0 he supose to transfert at extention 229 (reception) 1 time at 5 the call just drop or cut if you like. I have upgrade the system at 8.1 (69) and VM at...

Hi everyone, I have install a contact store on a VM Server. CS : Version 7_8 SP1_16 IP : 8.0_44 VM : 8.0 (80029) I have Advance and prefered edition on this PBX. When i start the CS he give to me a red message of trial licence for 90 days ??? Somebody have allready see this problem ...

Hi Guy's !! Simple question, Remote extension with Port Wan IP Office external IP Fix, do you have security trouble about hacking or something.... I want to sell that solutions for a client but need to be sure that secure you know.. Thanks

Hi guys I'm trying to install a test sip line here on my office from Iristel and i have a problem. After all the configuration, seems look good. I can reveive incomming call perfectly but outgoing call are incompatible. The technician on Iristel dont find the problem and i begin to walk around...

Hi everyone, I have a big weird problem with 2 new system on scn. I explain, S1 : 8.1(63) + VM PRO S2 : 8.1(65) + VM PRO I have put the small community between the two system. Everything work fine at first shot. The second day, we make a change and need to reboot the S2. After the reboot, it...

Hi guy's I have a probem with a IP office 8.1 (65) and Voicemail Pro. The voicemail to email are configured correctly, like all the time i do but the client didnt receive ther email. The provider are relais.videotron.net with no credential. There a screenshot of what i have take from the...

Hi everyone !! I have a problem with new sip line and i dont find what is it. I can not do a call, that said call rejected, if i try to call my SIP Line, that ringing, i answer and i ear nothing... The communication work but no sound.. There the log from the monitor. If someone see something...

Hi everyone, Need your help again, trying to install new sip line on my system, the SIP Line working on my second system use with same model of router (CISCO RVS400) and videotron cable internet... But on my own system, not working. There the screen on the console ********** SysMonitor...

Hi everybody, I have do lot research on the forum but i found nothing to help me. That the Issue I have voicemail pro program with this menu MENU 1 2 ----- Menu ?? (TEST DIGET) --- TRANSFERT 2$KEY 3 Timout ----- Transfert ext 235 .. So for me everything are fine and work, if...

Hi everybody, I know you supose to have the option to do more then one greetings message on your mailbox. But, long time ago i don't have do that and i don't find the Avaya document on the Knowledge base who explain the path on your voicemail to have a multiple greeting message and apply the...

Hi everyone, I have a issue with a client. He want, when he do a conference, put someone who is on the conference, on hold to speak only with one callers, and take back the caller after. On the norstar, that possible, but i don't have find the way on the IP office. It is possible to do ?