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Hi all I've been searching for a while for a sheet that outlines what changes are merge and what requires reboots. I've run into this a couple times and has to go back to site after hours to apply changes which is annoying. I'd rather do it on one visit even if it is after hours. The reason I...

Hoping for some help on this one. I've got an IPO all 9_0_4 with linux VMpro and MAPI proxy and I can't seem to get the IMS working correctly. The IPO config has the users email address and vmail set to forward. The messages get to the exchange server and can be heard via email client on a...

I've got a customer Windows XP machine (Don't ask) through a 1616 IP set with 9.0.2 manager and an IPO embedded VM at 9.0.2 that can't connect to the IPO. When I get to the select IP Office screen even putting the IP in it still doesn't pop up with the IPO to login. I can ping the IPO from that...

Quick question on firmware upgrades. I'm mainly a cisco data guy but have some nortel switches I end up helping with as well. When upgrading firmware and diags on 5520 switches specifically I was told by another tech you have to go though installing all the releases/diags in order one at a time...

Hi all I've been searching avaya.com for wayyyyyyyy to long and was hoping someone had the instruction document for patching IPO CCR 8.1.X to 8.1.42.6 Thanks Dan

I've got a customer with a digital door phone on a bcm3.0 system. Everything was working fine until I installed an expansion with a ds32. Setup as follows. Door phone dials HG with a bunch of sets. Whomever answers presses 6 to open the door. At first the new sets on the expansion would not...

Hi All just got a new laptop with Windows 7 and while I got procomm installed I get errors every time I try to dial out. I've tried compatibility settings and variious other things but no go. Any ideas?

`Hi All I have an 8.0.61 system I just installed and can't get the paging speaker to work properly. Ideally I want it to work overhead and sets at once. I had set an analog station port to paging put a butt in off hook and yanked the power and powered it back up with the butt in still off hook...

I've got an 8.1 system I just installed with VM Pro server and supervisor agents licenses, CCR.... The agents have an automatic 12 second after call work setup and a HG login/logout button to take call center calls or not.. The customer really wants the ability in cases where they exceed the...

Hi All Hoping for some help on a call forwarding setup. It seems like it should be simple but it's not working and I'm drawing blank. IPO 8-0-53 with VM pro server Setup: 2 phones; What I want it to do. ext 300 RNA, forwards to ext 301 if that RNA's then it should go to VM for 300. Same setup...

I've got two sites. One in and running 8-0-53 + VMPRO server with corresponding version and another to go in running 8-0-46 w UC module connecting over an SCN. Will this work or does the site with the UC have to be upgraded to 8-0-53? I would just upgrade it but I don't have the HDMI monitor to...

Got a weird issue hopefully someone else has seen. Very busy site dual PRI. The acd agents have had several calls just land on their set where they are talking to someone but didn't actually answer the call. One instance where they answer a call but them and the caller can hear the announcements...

Hi All Just curious if anyone has gotten IP Office to work with a cab dispatch system called Mobile knowledge? If you did do you have any tips on getting it going? Cheers!

Hi All new to the forum, Hopefully a quick question I've been working on IP Office for about a year now and want to get certified. (ACIS 6402 IP Office implementation) I've got a login to the avaya university website but all I can seem to find for study material (there or otherwise) is an...