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I can't figure out why 1 of our extensions (5410 digital phone off an IP500) is going straight to voicemail. I've compared the user to another that is working fine and can't find any differences. Can someone give me a few recommendations on what this could be. If I call the number, it rings...

I have a question on an older IP Office we have at one of our facilities. We currently use 9 to dial an outside line and I guess they've accidentally dialed 911 a few times recently. They have just asked if it's possible to change the 9 to another # (7). Is this easy to do? 1 Place in the...

I have a question about IP Office upgrades. We've never attempted to upgrade one of our systems and not sure if I should do this (very little experience with phone system) or pay someone to do it. My biggest fear would be to lose any of the current config. We have 5610SW IP Phones...

Is this even possible to do? I asked in a previous post how to extension dial only for a phone in the drivers lounge. This part is working great. They are asking if someone can call or page this extension so the intercom of the phone comes on and they can talk without anyone having to pick it...

Kinda of a novice at this. We have a IP 500 Phone switch at one of our location using IP Office. We have a request for the drivers lounge phone to be able to extension dial only and not dial out. Can anyone assist with this? Thank you