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  • Users: mistabatu
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  1. mistabatu

    NCOS set 0 but still can't make external calls on CS 1000

    Hello there, i am using CS 1000 in my hotel and i have analog guest phones which once they are checked in, it opens up all lines. even though NCOS shows 0 but i am still unable to make external calls. any ideas?
  2. mistabatu

    Agents are not receiving calls

    hello my agent group are not able to receive calls even though they are logged in.... it keeps playing background music as if no agent is online. how can i fix it?
  3. mistabatu

    DID shows main number on outgoing calls

    Hi there, i am using Nortel 1230 IP Phone and when i making calls via my DID number it shows PABX main number on other side. how can change it through terminal? LD 20? and config steps please much appreciated Aslan
  4. mistabatu

    Troubleshooting when Real-time displays do not display any data on Agent Phones

    Hi there, i am having an issue with this, which i mentioned above. more detailed, when supervisor are trying to monitor real time reports such as waiting call, abandon call, there is showing only no data. i tried all below which was suggested at Nortel documentation but no luck. all those...
  5. mistabatu

    Question

    Hi, i have 2 1140e nortel ip phones which one belongs to Boss other one his secretary. i am asked to do something like below. Boss phone has extension and DID. and he wants all incoming calls to his both DID and extension goes to secretary after 3 call if it is not answered. Boss 1140 DID -...
  6. mistabatu

    Hunt Groups

    Hi there, i wonder how it is possible to create hunt groups for different departments, i.e - Accounting department have 14 ip phones and i want if any ip phone receives a call other staff would be able to pick up this call within dialing some buttons. can you please advise how to proceed with...
  7. mistabatu

    Authorization Codes on IP Phones

    hi, how can i assign authorization code for ip phones to prevent everyone using them. because it is open for international dialing. i already have assigned list of auth codes but i can't get them assigned to particular phones. it is 1140 phones mainly so i have assigned key0 and key1 for...
  8. mistabatu

    How to create new DID and DN within using template from database?

    Hi, i need to create new DID and DN for my users. I already have database and i want to just copy one of them and create new one. can you please guide me through? cheers Aslan
  9. mistabatu

    How to find unused TNs for IP Telephones

    Hi there, i want to find unused TNs for IP phones on CS 1000. can you please advise ? thanks Aslan

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