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Hello, I am looking for a bit of assistance with coverage paths and maybe coverage answer groups. I am sure this is the way to do it, our client has one station that is too busy and they would like 2 other stations to be able to answer the calls if the first station is busy. The other 2...

Is there a way to report on dialled numbers? Who called that number etc. I know you can do this on other call reporting software even on CCR just can not see an option on IPOCC at the moment so any help would be great.

Hello just looking for some advice. We are trying to upgrade our PC that we use for dial in connections to IP Office as the PC is pretty much on deaths door. I am looking for recommendations on any ISDN modem card that people use that are more for today's market i.e work under at least Windows...

Hello, Wondering if anyone has ever seen this before. Using Hipath3000 I am trying to update the system time through the online console however I have noticed that the acccess 31994 does not have the 'User Admin' associated with it anymore so I am unable to change the time. On another site...

Hello I have a client with HiPath 3000 where the time on the phone is out. I am trying to change the time remotely by using the 'Online Mode' function then using *95 but afterwards I have gotten a bit confused. When it asks for a username and password I then put in 31994 for both but I can...

Hello, I have a client with IP 500 V2 R9 with embedded voicemail. They have queuing set up on each group with Announcements to play. When you call the group the announcements do not play but when I am on System Status I can see that it is being answered by the Announcement. There is a...

Hello, Has anyone had this issue before. Customer can run Custom reports manually but when you try to use the scheduler it comes up with an error everytime saying - "a network-related or instance-specific error occurred while establishing a connection to SQL server." etc This is the thing...

Hello, Our client uses CCR and has a DND button programmed to each user where they can select a particular reason code for why they shouldn't be disturbed. They have asked if it is possible instead of having one DND button where they have to scroll to select the right option they would like...

Hello, Just wondering if anyone can answer this. Our client is using CCR and quite often the supervisors are unable to login due to all licenses being in use. I know this is caused by supervisors not logging out properly and just closing the browser so they could take up multiple licenses. I...

My client wants to be able after hours for all calls to be transferred to their sister group. My client has an IP 500 and their sister office uses Cisco IP Telephony, they have a VPN connection between the sites and were wondering if it is possible for the calls when transferred to be...

Hello, I am wondering if someone has seen this before. Our client is phoning one of their colleagues mobile numbers from their desk phone the CLI on the mobile is the clients office main number however when he calls his own mobile from his desk phone it is displaying his DDI instead. Has...

Hello wondering if anyone will be able to help. Our client has reported of instances when users of an IP Phone have finished a call, the phone seems to reboot itself. Seems like to me it loses its registration somehow. I have noticed on Monitor I get the following come up often. RRQ---...

Hello, I am wondering if someone can point me to the correct file that I am looking for. I am looking to see if there is a pre recorded message (wav file) on the SD card that mentions in some way that to the person calling in that the call may be recorded?

Hello, Our client wishes that in an emergency they wish all main incoming numbers to somehow be diverted to a message stating that they are closed for an emergency. They use Voicemail Prowith Multiple IVR's I was thinking of creating a new module and then diverting all DDI's to go this module...

Hi, I am wondering if anyone can help me. Our client noticed that their phone was constantly rebooting itself and for some reason they did Mute - 3228679#, now the screen just says factory testing on the screen. I am wondering if anyone has seen this before? Thanks