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To start I am running a Nortel 81c. Yesterday afternoon, the building I work in received some sort of mass spoof call. All the phones in my building were ringing at the same time and received a call from from the same number tying up all of our trunks. I know how to reroute the specific number...

Hello all, I am new to the Avaya CM my only real experience is performing basic administration on the switch such as name changes and assigning new numbers. Our Avaya switch recently overheated due to the A/C system going down in our building. The AC has been fixed and the room is now cooled...

I cam in this morning and both of our ICB cards were down. I was able to get one of them up by disabling and reseating it. The second card had to be replaced with a spare, when I put in the new card it appears to come up and the red light clears when I enable it but I am unable to connect to...

Hello everyone, I am having an issue with out Nortel 81c switch that has been ongoing for a few months now. The issue is with one of our DSN PRI trunks. When there is an incoming call on DSN it works for all extensions in the range of 2000-2999 but when an incoming call is made to extension...

Here is the situation, I have an executive who has an analog phone in his office. His secretary has a digital phone and has the executives main number programmed as a secondary line on her phone. Whenever the secretary answers the line and then puts it on hold the executive is unable to pick up...

Users at a remote site are having an issue when trying to dial a specific area code. It is a DSN number so they have to press 8 to dial out first. They are trying to dial 8 311-xxx-xxxx but the dial tone cuts off after only dialing 8 311-xxx-x. This on on Opt 11c.

I have been searching the forum but couldn't find anything. Is there a programming guide to setting up a new voicemail number on an 81c? We are cutting over to VOIP and our current voicemail call in 1002 will be going away when the cutover happens, we want to create a new one to be 6002 while...

I am currently trying to create a new CDN to be the number to dial into voicemail to replace the old number. But when I create the new one there are prompts that I see on the old CDN that I do not have when creating the new one such as AACQ YES. What would be causing this?

Intermittently I am getting customer reports that when trying to check voice mail on Call Pilot it will ring two or three times and it will disconnect, is there any one else who has had a similar issue?

I currently have three analog lines that are not ringing when the extensions are being called. The lines are able to be picked up and are working properly otherwise. Initially thought it was the ring generator but other phones on the same card are ringing. Any suggestions?