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For station 23456, is there a way to find other sets that may have either bridged-appearances or call appearances of 23456 ?

On our IPOffice, using 9608 VoIP phones, each station is assigned 3 call appearance buttons ( a, b & c ) Buttons 1 & 2 are for 2-way calling. ( a & b ) Button 3 is for out calling only. (c) Is there a setting that lets you configure which line is automatically selecting for calling out when...

We have 5 stations: 22221, 22222, 22223, 22224, and 22225 Stations 22222, 22223, 22224 and 22225 each have two bridged non-ringing appearances of 22221 configured. None of the four stations can call out ( 9 + area code, or internal 5 digits) when selecting either of the two the...

Hi, We are using Genesis for CDR. It works very well for voip extensions however it is not receiving the logging from IP Office for the fax lines. Any idea if it is possible to turn on logging for analog/fax lines for CDR ?

Hi. I need some help with our Main Auto Attendant to Transfer to Extensions. Our extensions are 5 digit starting with 2 The AA is built like this: Start Point ponts to Menu. Timeout 5 seconds Digit 2 points to a new Menu------------>...

Hi, We have a Remote Access Extension set up and using a 'local' D.I.D. number. We have a remote site which would be a long distance call for person's calling from their homes or personal cell phones. I am wondering if I can add ANOTHER Remote Access Extension using a different extension...

Hi, We are running Avaya Aura 6.3. I would like to add an Emergency Soft Button to our 9608IP phones. Can anyone point me in the right direction here, how to configure the soft buttons?

I get this message when I navigate to Avaya Aura Communication Manager "There is a problem with this website’s security certificate". Rather than selecting " Continue to this website (not recommended)", I would like to add a new valid certificate. Should I add a new root certificate ? How...

Hi, We are using Avaya Aura CM 6.3 and voicemail is Asterisk. When I dial the mail VM, I get a dialling-error tone.I don't know if the Asterisk VM has ever worked. I'm trying to figure out what is wrong. The Coverage-Path, aar analysis, hunt-group, signalling group ,trunk, and node-names all...

Hi, We are using Avaya Aura CM 6.3 and voicemail is Asterisk. When I dial the mail VM, I get a dialling-error tone.I don't know if the Asterisk VM has ever worked. I'm trying to figure out what is wrong. The Coverage-Path, aar analysis, hunt-group, signalling group ,trunk, and node-names all...

I am totally new to programming the wireless 3641. This is where I'm at: I have installed the USB drivers for the dual charger. I have installed the Avaya HAT tool and I have that working. I have downloaded SIP 1.1.1 sw for 3641 IP Wireless handset and have loaded it on a handset via the HAT...

We use a COR that restricts all Long distance calls. A long distance authorization code is required to dial L.D. We also use EC500 to extend an office number to a local cell phone. Is it possible to extend the office number to a non-local (long distance) cell phone number , using EC500 r AND...

We are running CM 6.3 and are wanting to set up SAL. Does anyone know if a Public IP address will work or if a Proxy IP is required?

Hi. Can anyone please help me with this? Is there a way that a caller who is forwarded to a voicemail box can bypass having to listen to the mailbox greeting? For example, instead of listening to a long greeting, can I press 1 or 2, etc, to go straight to the mailbox to leave a message? Thanks

Does anybody know if there is a software tool that is available for bulk station installs? With a template, we can duplicate a station up to 16 at a time. We would like the ability to pre-program 100 at a time and enter them. all at once when we are ready to roll out those sets. Thanks

Is there a way to set the time and date for a voicemail greeting to start and a time and date for it to end? Our old CS1000 Call Pilot had this ability to pre-program the greeting to ply on a certain day and to end on a certain day. We need to be able to do this on the CMM. Thanks

Hi, We see to have run out of Distance Steering Codes.... In Ld 87 new cdp cust 0 feat cdp type dsc ESN138 " Number of steering codes exceeds maximum number of steering codes (MXSC) defined". Where can we add or define more steering codes? LD 15 ? LD 17 ?

Our Broadcast Mailbox 555 is missing in our system. Can I just add a new mailbox 5555 that has a broadcast class of service? Is there anything else that I need to do to get it to work? What extension do I point it to? Thanks

Our Company may be replacing it's old CS1000 M SG with a new Avaya Aura Voip solution. We need to do the cut over in stages, floor by floor, building by building. Our CS1000M SG is Rls 6.0 but not voip. We need to tie the two PBXs together so that they can communicate as the M1 has all the...

Our Company may be replacing it's old CS1000 M SG with a new Avaya Aura Voip solution. We need to do the cut over in stages, floor by floor, building by building. Our CS1000M SG is Rls 6.0 but not voip. We need to tie the two PBXs together so that they can communicate as the M1 has all the...