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Are there any major differences in the way that G450 media gateway stations and trunks vs. G650 port network stations and trunks handle the RTP when calling out over a SIP trunk? All of our IP codec sets specify G.711MU as the primary, and G.729 as second choice. I can't see where it would be a...

I need some help understanding how the AGL list is built and prioritized. Assuming: IP-NETWORK-MAP ENTRIES ARE: 192.168.1.0 to 192.168.1.255 /24 NR14 192.168.2.0 to 192.168.2.255 /24 NR15 192.168.3.0 to 192.168.3.255 /24 NR16 IP-NETWORK-REGION: Regions 1, 14, 15 and 16 are connected to...

One of our customers just tried to install new replacements for a few 9608 desk phones, and they will not fully register to our CM 6.0.1 JITC CM. We are running firmware 6.3.0.37 on all of our phones as the standard load. The new phones came with 6.4.0.1. None of the new phones will register...

I hope this is not too far off-topic, since there is no category for the Avaya CMS. I have an Avaya Call Management System that runs on Solaris 10 8/11 s10x_u10wos_17b X86. I have been trying to prepare a USB storage device on the system so that I can backup my CMS data. I have tried several...

I have an Avaya Call Management System that runs on Solaris 10 8/11 s10x_u10wos_17b X86. I have been trying to prepare a USB storage device on the system so that I can backup my CMS data. I have tried several different devices, including SanDisk Cruzer 4G stick, SanDisk Cruzer Ultra 16G stick...

We are seeing some issues when using 802.1x authentication via RADIUS servers and 9641G desk phones that have PCs connected to the switch port on the back of the phone. Question... If the supplicant is set to Unicast/Multicast and the pass-through is set to enabled with logoff, do the phones...

I have an Avaya OneX Deskphone model 9641G that displays a strange sequence of messages upon bootup. This one displays "OneX 9641", followed by "Booting Phase 1 From 1" for a few minutes, then the display switches to the more familiar Avaya color screen, showing four "progress" dots moving left...

I need someone to explain to me how to properly utilize the Avaya Utility Server 6.2 installation media to install Utility Server on my S8300D. I have installed system platform on the S8300, and can log into system platform. I also have a "file" on another DVD that I downloaded from Avaya...

I have a linux server set up for the purpose of doing daily translations backups from my Avaya CM to the Linux server via SFTP. This process has run reliably for two years, up until a month ago. Backups are now failing. After talking with the Linux server guy, he confirms that the server was...

Is there any way to successfully load and run Avaya Utility Services 6.2 on an S8300-C media server? === Chuck Chamblee ACSS (CM) | CTP | A+ ce | Security+ ce

Can someone explain to me some of the ways that the Avaya CM prioritizes E911 calls over any other type call? I have a requirement to explain how this works. === Chuck Chamblee ACSS (CM) | CTP | A+ ce | Security+ ce

I'm trying to find a way to either remove the SETTINGS icon from the Home screen on my 9641G desk phones, or password-protect it. Can this be done via the 46xxsettings.txt file, or otherwise? === Chuck Chamblee ACSS (CM) | CTP | A+ ce | Security+ ce

Does anyone know where I can obtain the newest Avaya ASG Softkey application? I have version 1.0, but the version of CM we're running requires a 20-character key, and Softkey 1.0 only supports a 14-character keys. Is there even a version later than 1.0, because I cannot find even mentions of it...

I can't seem to find anything in the B189 admin guide that describes the requirements for a screensaver image. We have a screensaver image displayed on all of our other One-X VoIP sets, but that image apparently isn't formatted properly for the B189. Can anyone give me the specs for the image...

I have been tasked to providing upper management with the number of: Station-to-Station calls on local PBX; Station-to-Trunk calls on local PBX. Question: Does the "list measurements call-summary" report include calls made from station-to-station in the total calls count? === Chuck Chamblee...

I manage a large Avaya CM 6.0.1 port-network PBX with duplex servers (HP DL360), 36 port networks, approximately 8,000 VoIP users, remote PBX's, analog users, and ISDN-BRI users. We have approximately 60 CLAN boards spread out across the port networks that are used for gatekeepers for the VoIP...

I have an unusual issue going on, it's been going on for quite some time now, but has recently increased in frequency. According to STATUS CLAN-ALL, we are seeing a lot of our CLAN boards going out of service periodically, sometimes generating server alarms. While there are CLAN boards in the...

We are configuring SNMP traps for an alarm monitoring system for our Avaya CM, and need the ability to generate some test alarms from the G650 port networks. Is there a way to force an alarm from SAT? Or maybe an easy way to generate (non-destructively) alarms for testing purposes? === Chuck...

Does anyone know of any incompatibilities between CM 6.0.1 and OneX Communicator 6.2? We have done some quick testing and see no problems, but we're wondering if there are any known issues with running this big of a difference in versions. === Chuck Chamblee ACSS (CM) | CTP | A+ ce | Security+ ce

I have a requirement to set up remote access, without the use of barrier codes. I need for the remote access caller to inherit a specific COR without using a barrier code. If this is not possible, then I'd like to know what COR that the remote access user inherits if a barrier code is not...