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I'm kind of stuck on an issue and request the assistance of the group here. I have a few IPO systems in an SCN, all 500v2 chassis, v12.0. All phones are IP, mostly J179s with some 9600s still hanging about. I am attempting to move users from the remote systems to the "main" system at HQ...

I have a new one (for me anyway). Currently calls come into a Hunt Group which has Overflow set for calls to go to a particular extension that's setup to Forward Unconditional to a night answering service. That external company is changing to one that will be taking Overflow calls during the...

Hello all. We're replacing 9608s with J179s so the users can have Bluetooth headsets. I've been trying to find documentation on the simplest way to replace some 9608s with J179s on a few SCN'd 500v2 systems. (some 9608s will remain) Currently at 11.0.4.7, but heading to 11.1.2.1 soon. I can...

Never having needed to do the following, so I'm asking here before diving into it. I have a multi-site SCN, 5x IPO 500v2s with an APPS Server at HQ for VM Pro. Each site has it's own extension numbering, 22xx, 23xx, 24xx, etc... The 22xx scheme is HQ/main/VMPro/ASBCE location. Most locations...

Hello all. I need some assistance with an issue I'm having trouble figuring out the best way to handle. IPO 9.0.12 at the two sites in question. Awaiting a quote for v11 upgrades for all 5 sites in the SCN..... My question: One site may not open on any particular day, and we're needing a way...

A few months ago I installed an IP500v2 in for a customer who has a large garage. They're having trouble hearing the phone in the garage (9604). Is there some sort of bell or alert system I can install that will (hopefully) connect to the back of the phone? I should have an extra pair of wire...

What are you guys using to backup your vmware-virtualized IPO Apps servers? We use Intronis for all of our vmware ESX/ESXi backup requirements. It's complaining about vmware Tools not being installed on the Apps server, where the documentation states that it's already installed and to not...

Can anyone here do a dongle swap?

I have a site with IPO 9.0.6 (9.0.3 and 9.0.5 had the same issue) where they have two POTS lines, line 2 being shared with their fax machine. My distributor recommended the VIKING FAXJ-1000, which works, however it holds the call for 5+ rings and then does not pass caller ID information to the...

I have a 9.0.1 Linux apps server running VM Pro/One-x. I'm using the VM Pro client to attempt a backup to an FTP server, that's on the local subnet. Once I hit "Backup Now", it seems nothing happens. After 5 minutes or so, a directory is created by the VM Pro in the FTP's directory, but it...

I did some searching, and I couldn't find any useful information. At my office we have an IPO 8.1.69 with 4 POTS lines hooked to it. We recently ordered a 20mbit/20mbit fiber line through the ILEC--Frontier, which came with a 3mbit/3mbit circuit for SIP trunks. We have 20 DIDs to play with...