Search results for query: *

I currently have a Callpilot 100, with 40 mailboxes, connected to a Norstar CICS system. The Callpilot is Rls 3.1 and the CICS has 7.1 software. The issue is that when you are going to record a company greeting, you key in the intercom number of the set you are to going to record from and then...

I have a Norstar CICS cabinet with 2.0 software which I would like to upgrade to 7.1 software. I know that you can't install 7.1 on a CICS that had 2.0 previously. Is the upgrade procedure to... install 4.1 software - then install 6.1 - then install 7.1 software ? Thanks.

I have a Call Pilot 150 and need some advise on programming Greeting table 1. I have "business open" and "business closed" greetings which is no problem to set start times within the greeting table. Now I am adding a 3rd greeting for "Saturday open" and am running into conflicts on how to...

I have a StarTalk Flash voicemail system that has had it's default passwords changed and nobody has them. Configuration: CICS 4.0 with 2 digit i/c numbering StarTalk 1.9 According to the compatibility matrix, the above system combination is allowed. The voicemail is working as I am answered...

My Client has a MICS with 3.0 software and a Startalk Flash voicemail. They do not wish to upgrade their software but do want to use a hunt group feature which is not available on 3.0. Here is how they want it setup... - Auto attendant answers the 6 outside lines after 2 rings - menu options...

I thought I would check with you experts before I try anything. My client has an existing MICS cabinet with 3.0 software and needs to upgrade to a higher software version so as to get the hunt group feature. We might as well upgrade to 7.1 to get all the enhancements. I know when I tried to...

I'm working on a stubborn Star Talk. I want to create a menu within a CCR tree so when I try, I can enter in the menu option and then record the announcement but then I cannot access the next level where you allocate the xfer to internal intercoms. The manual states that maybe my unit is not...

I have a CallPilot 100 that won't initialize. LED 1 & 2 are lite solid and the 3 other leds are flashing. I have re-seated the software cartridge and checked the power supply...no change. I opened the cabinet and pushed the reset button...no change. Any suggestion to start up this voicemail...

I have a Customer that has outgrown their CICS and now is going into a MICS with a 0x16 mod added. They will have a lot of sets but only have 3 CO lines now. Chances are all lines will be busy by the users which then will give a busy signal to incoming calls. Does anyone know the standard...

I have a Norstar CICS cabinet with 4.0 software. Someone changed the Installer's password from the default and now you cannot perform a "Startup" procedure to reset the CICS. Can you use the Norstar Debug procedure to find this password or is there a way to open the cabinet, pull the lithium...

System is a CICS with 7.1 software and a CallPilot 150 which is setup as auto attendant. I have created a home node with 5 options for the caller. One of the options is an information mailbox which has been created as a information node. Question: once the caller hears the information from...

I have a CICS with Call Pilot 150. I have my trees built in Call Pilot so the caller makes a choice from the options presented...press 1, press 2, etc. Question: when a caller presses lets say 2, the call is transferred to an I/C number. Can you have more then one I/C number listed so that...

I have a Norstar CICS with 7.1 software and a Callpilot 100. I am using Callpilot Manager to administer the voicemail. 2 questions about the general mailbox... 1 - I have gone into mailbox 10 and recorded a greeting but the standard default message plays instead when callers are answered by...

I have a CICS cabinet with 7.1 software and am trying to connect a com port from a PC to the serial port on the CICS. I want to use Remote Utilities which I have a copy. I have the pin-outs of the serial port on the CICS. I plan to use a USB to serial connector cable on the PC which will give...

I have a CICS with 7.1 software. 3 incoming CO lines appear and ring on set 21 and are programmed into Pool A. Prime line is set to Pool A. There is no AA. Using set 21, if on a call on line 1 and line 2 rings in, line 2 rings only once and then continues to flash. Is there a way to make all...