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  • Users: eagleeyed
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  1. eagleeyed

    One-X Mobile problem: day(s) delay for receiving voice messages

    This is a recurring problem. Users report that it can take several days (3 in most recent example) to receive notification on One-X Mobile that a client has left a voice mail for them on the app. 9.0.2 Build 860 for application server and main unit. Anyone experience this? It is terribly...
  2. eagleeyed

    Voicemails do not always show up in the one-X mobile app

    Using 9.0.2.0 build 860 for IP Office and Application Server. one-X mobile users report intermittent issue of voicemails not showing up within their one-X mobile app. I confirmed this by leaving a voice mail for a user then logging into that user's one-X mobile app on my phone. The voice...
  3. eagleeyed

    One-X problem: only connects over wifi, no cell

    Has anyone experienced an issue using one-X on cell only? Meaning the app works fine while connected to *any* wifi, but without wifi the app cannot connect? I'm on 9.0.2 and my Nexus 5 (4.4.4) is experiencing this problem. I reached out to the email address of the developer listed on Google...
  4. eagleeyed

    Line problems cause IP Office 500 to not answer auto attendant?

    This is an issue that happened over the weekend. I heard from a client that their Avaya IP Office 500 was not answering any phone calls. I tested each analog line remotely and one line has distortion (warbling) when ringing. Sure enough, the auto attendant did not pick up. I logged into the...
  5. eagleeyed

    Considering move from Avaya IP Office 500 to Switchvox

    A few years ago I purchased an Avaya IP Office 500, and since that time I've had several issues that required external support. I've also added on some licenses and expanded voicemail ports. With each change, I'm getting further committed to this platform; however, I find it unwieldy to manage...
  6. eagleeyed

    Incoming callers hear 2 rings then silence --IP office 500 8.0(44)

    Equipment: I have IP Office 500 8.0(44) with 3 analog lines and one SIP trunk active. My skill: I administer a Talkswitch PBX for my employer, and I have been learning the Avaya system for the past few years on this other company. Recent changes: Recently I had the vendor add a SIP trunk to the...

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