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Is it possible to configure an IP Office to extension dial a Toshiba phone system at another location. They currently have a VPN Tunnel built, but wasn't sure on how to go about this. If it is possible, any help on getting this accomplished would be great! Thanks!

I have the D160 cordless phones and the call park feature won't work. I've tried programming the buttons through manager and also on the handset itself. Both methods show the button available on the handsets, but when you try to use the feature I get a busy tone with "service unavailable" on...

I have found out that the Avaya D160 cordless phones cannot have line appearances? Since this is an issue for a customer of mine, they want to select a line instead of using the short code 9N. The system has 2 lines, I am trying to figure out a way to use the buttons on the bottom of the phone...

I have a customer that is running a voicemail pro system in intuty mode. The problem is that there are a select few extensions that will not allow the user to access their voicemail using the *17 short code. I have tried resetting the password under the voicemail tab, I have tried deleting the...

I have users assigned to a User Rights group with their buttons set through that profile. When the business closes the short code I had built will not work (Code: #292 Feature: Call Pickup Group Number: 292). The users are only selected inside "Members Of This User Right" tab. Do I need...

Is it possible to log calls answered within a hunt group? I have the option checked for users to see missed hunt group calls, but how can I see answered calls within the hunt group?

Is it possible to answer a parked call on a B179 SIP conference phone since the buttons don't appear on display like the other phones?

Does anyone know how to network 2 IP Office systems together that are located at different remote sites, or any information on where I could find a step by step guide? Thanks! :)

Does anyone know how to reboot a Nortel option 11 switch? The lines are down in the system and needs rebooted. I've never messed with one of these systems before. Thanks

I have an IP Office that has a 3rd party SIP endpoint license and I'm trying to register it to a Barax SIP paging system. I have created a SIP user/Ext and reserved a license for the extension. Force account code is set with a password, and the ip address is set in the system from the paging...

I have a couple of customers that are running 8.1 (63) and (67). One customer is complaining that all of their call park buttons keep flashing on some phones and not others (all have same park buttons). To fix it, a reboot is done, but the problem randomly comes back. Is there a patch to fix...

I have an IP Office system going in with (91) 9608 phones in a few weeks. All of the installs I have done with IP phones have been static. I have never had any luck with DHCP and always ran into problems. I know it's because I am not doing something correctly. I hear it is very simple to set...

Time server not responding? I have an address of 130.126.24.44 for NTP. The system uses Comcast as their router and ISP with a gateway of 50.145.192.1. I have set up an IP route gateway (50.145.192.1) on LAN1 and a subet mask of 255.255.255.192. DNS server is set to 75.75.75.75. I can ping...

I have a IP0 500V2 8.1(52) that has a UC module that isn't working properly. They are also using voicemail pro. You can leave messages in the voicemail box but no indication light shows up on the phones. When you try to access the mailbox from the phones there is no message in the mailbox. The...

I have a phantom user with a URI that is set to forward unconditionally to a cell phone. I can call the URI and it forwards to the cell phone, but now I am wanting to create a time profile that the forward only goes to the cell phone from 7:30 AM to 6:00 PM. I have tried putting the phantom...

I have a SIP line that when I change the outgoing CID to show the main number, the DID stops working on incoming calls. I changed the CID by going under: SIP Line> SIP URI and SIP Credentials to enter the CID info for outgoing calls. I have pointed the incoming call route to the correct...

How do you change the outgoing CID info to show the main name and phone number of the phone system in IPO V8.1?

I have an IP Office 8.1(67) with Essential edition that won't update the time/date and SMTP isn't working either. I have 2 alarams from the system status that say : SMTP communication server failure. I have put in the correct credentials for the SMTP, but was wondering if it is because they...

I am trying to set up an ARS for a PRI to go to POTS lines if the PRI fails. I'm having a hard time finding information on how to do the setup. Can anyone shed some light on this for me?

I have an IP Office System Version 8.1(52) with 9608 IP phones. They are experiencing popping/cracking and echoing when calls are inbound or outbound on POTS lines. From extension to extension the calls work great. I tried turning the Echo cancellation delay up, down, and off. The problem...