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Good day, I recently purchased a MiVoice Conference Phone to replace my current 5360 phone. However when I am trying to configure extension for the new device I do not see the MiVoice phone model listed. I am not sure if this model requires a different method to configure but usually when I...

Client had two way trust working but is no longer working. Checked DCDiag log and trust has not connected in 3 years. In creating a new two way trust I get as far as entering the credentials of the other companies trust name but it does not complete (correct user name and password provided)...

I have three extensions say 1111 2222 and 3333. 1111 is the main number and is shared with 2222 and 3333 via multiline set key assignment. Currently 1111 (5330) is not responding. If i shut it down i still cant press any key except left or right page to scroll through different mutltiline keys...

I have a mitel analog superset 4015 phone programmed at extension XXXX. The phone is now broken and need to swap it out. I have a mitel analog superset 4025. How do I swap them out.

Extension 1# and 1 used to ring to a group of phones (multiline set group assignment). In multiline set group assignment the numbers are still their but when I dial 1 or 1# it does not ring on those phones - in multiline set key assignment 1 and 1# is added as a multiline key but when I dial...

When dialing a users cell phone number within network it rings once then goes to voicemail. When dialing outside the network it functions correctly. What programming is preventing the call from going through in Mitel - any ideas?

Mitel 4.0 sp2 New agents phone set up. Used working agent as template. On working agent I can press superkey and login. On new agent I press superkey it asks for call forwarding, I press no then asks for personal keys, I press no then asks for timed reminder etc. How do I program the superkey...

Need to remove the hold music - how and how can I replace?

Changed my domain from abc.com to efg.com. Changed DNS from XX.X.XX.XX to XX.X.XX.XX. Went onto mitel under system configuration and changed domain and dns. I now cannot access mitel communications director I get to login page and login and after that I get "A system error has occurred. Please...

A phone in our company keeps ringing with no answer once picked up. Ran a LOCATE FEATURE EXTENSION maintenance command and received the following results: Card Type : On Premises Line Circuit Location : 6 2 9 3...

Every day at 11:00 am until 4:00 pm our L0 and L1 lights on the NSU go orange then green then back to organe trying to connect to our Trunks - which they dont until 4pm. I have had 2 technicians (one technician that deals with the equipment) and another technician that deals with the telephone...

How do i change a single line to a multi call? When i call a user and if she is not their at the desk its set up to mutlicall to another user however the user picks up the phone and automatically answers the phone (without pressing the multicall button)

Hello, I need to call reout a number that does not exist in user configuration but yet under call rerouting assignment it shows up their. Any ideas where i can find this number in mitel its an anologue line. Matt

How can i forward a virtual number in mitel to a 1-800#?

Our company is closing and was wandering if I can create a generic voice mail message that I can push to all phones in our company. If possible how can I do this I was thinking about call forwarding every extension to a specific number however this would pose problems.

Deleted analogue extension and plid. Used same extension and programmed a voip phone (Mitel 5330). As soon as i boot up phone MWI light is flashing no messages. My belief is that the analogue extension has a message waiting but beings it was never deleted its stored somewhere but i cannot find it.