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Howdy! Running CM 5.2 What would cause telephone numbers from a different phone system being unable to call forward to known working telephone numbers on our Avaya system? Any help would be greatly appreciated!

Howdy, Running CM 5.2 Just had two drives in my system platform go down. Red lights... Reseated both and rebooted server to no avail. CM running off backup server, but the Audix is down. Any suggestions on how to get everything back up? My network guys want to rebuild the drives, but it...

Howdy, Running CM5.2 Question: I have a remote office that is set up with about 15 9608's that is connected back to our data center via our network teams hosted server. The internet their is wildly insufficient. In the interim, they are inquiring on whether its possible to downgrade the voice...

Howdy, Running CM 5.2 with 9608 desk phones. For the last couple of weeks i've been getting a lot of WARNING IN alarms from random phones throughout our building. They go away pretty quickly, but then later on i'm contacted by the user who states they are having voice issues or the display on...

Howdy, Running CM 5.2 9608 phones. How can i find out if the SNMP is enabled on these phones?

Howdy, Running CM 5.2 I've always come across our 9608 phones dying after a couple years. The main cause was the phone not booting all the way and stating "NO ETHERNET" along with the data cable on the back of the phone being loose. You can touch the cable and the phone would lose power. Has...

Howdy, Running CM 5.2 and BCMR R2.4.7 Just recently we had a power outage causing all Avaya servers to reboot. Once everything was up and running, our BCMS server had to drives in the front flashing red. I re-seated them and cleared the lights. After rebooting the server manually, all lights...

Howdy, Running CM 5.2 and Modular Messaging Voice Mail. I have a user that when pressing their MESSAGE button on their 9608 phone, it does not automatically greet them with their mailbox. Instead, it "Welcomes" them to the Avaya Messaging, etc and asks them to enter the mailbox number of the...

Howdy, Running CM 5.2 We have SIP Trunks, SIP licenses and a SIP PIM Server, but no System Manager. One of our departments wants to use a generic phone that apparently is officially certified on 6.3. The phone is as basic barebones SIP as you can get. Is there anyway to make it work in CM on...

Howdy, Running CM 5.2 Trying to route a call without skills. I have a main number (VDN) that users will call. In my vector I have the calls routing to "ghost extension" that I place on 2 physical phones. Those phones are NOT agents. They are just regular stations. Once those two phones have...

Howdy, Running CM 5.2 Is there any way to program an extension so that when it calls out, the callers information (name and extension) is hidden? I know you can program a Feature button to do this, but I was wondering if there is anything that can be done at the station level, so you didn't...

Howdy, Running CM 5.2 Trying to get a vector step to route to TWO stations simultaneously. I created a ghost station (type: 2420, Port: X) and added it into my Vector. After the caller presses 1, it should flow. Gave it a Coverage Path with a Termination Point to a Coverage Answer Group, and...

Howdy, Running CM 5.2 I am trying to change an existing hunt group from group type UCD-LOA to DDC, but when attempting, ASA is telling me that "SKILL HUNT GROUPS CANNONT HAVE GROUP TYPE DDC" Any help would be greatly appreciated, Thanks!

Howdy, Running CM 5.2 Is it possible to play an announcement through a PA System, aside from holding a device up to the microphone? Currently we have an analog line connected to a PA system, and we dial a specific 4 digit extension that accesses the PA, then we enter in a 2 digit number to...

Howdy, Running CM 5.2 Trying to add an extension into my CDR but am getting the following error: "Extension cannot be administered for Intra-switch CDR" This particular extension is an announcement, but I have loads of extensions that are announcements already in the CDR. Additionally, I...

Howdy, Running CM 5.2. Have a call tree setup to where if you press 1, the call is then routed to a 3rd party IVR. At that point, we need to call to release from our trunk. It currently is not. I confirmed this with a call accounting program we use. We can see the call being transferred to...

Howdy, Running CM 5.2 Trying to set up a VDN to an outside number. Can't use EC500, etc. Need to use VDN from a call center to temporarily route to an outside number. Have the VDN set up with an unrestricted COR Goes to Vector. Inside vector, I have a wait 2 seconds, got-to step 4 which then...

Howdy, Running CM 5.2 Wondering, Is it possible to have a user with their extension assigned to multiple call centers/hunt groups? I have a request to take a user who already has an agent ID for one Hunt Group, but they would like them to be able to answer calls for another hunt group as...

Howdy Running CM 5.2 I just created 6 new announcement extensions. Recorded all 5 of them, but on the last one, when I dial the FAC, enter in the extension and then press 1 to record, I received a busy signal. I checked my integrated table, and I have time remaining. Just to be on the safe...

Howdy, Running Cm 5.2 I've never had this issue before, but all of a sudden, when my ec500 is enabled any call into my extension whether internal or external, rings once (barely) then covers to voicemail immediately. Just as of yesterday and all the times before, calls would ring a couple...