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  1. SenorWatsonSan

    Infinity One Softphone - Mic stops working multiple times a day - users often hard-reloading

    Greetings, Folks. UCx 250 Release 6 Latest/greatest updates run. Been an ongoing issue, reportedly. 4-person office. Hardwire USB Logitech headsets. 1 person's Infinity One app works fine. The other 3 people are reporting that after an hour or two of not using Infinity One, they'll get/place...
  2. SenorWatsonSan

    Final Disposition

    thread1812-1767037 A coworker brought this to my attention today. I had forgotten about it (obviously). I dug back through the service order history and found my notes on this. The resolution, sadly, was that the IT people never got back to me, and the band-aid solution of forwarding out via...
  3. SenorWatsonSan

    Polycom WebGUI inaccessible from UCx OpenVPN connection but OK onsite.

    Hello all, Hoping there's some kind of simple Polycom config-file setting to fix this; Recently adopted a site from a hosted phone solution. Brought a bunch of Polcyom VVX 400 and one Soundpoint 550 desk sets onto the UCx. All working fine. Today, I tried to log into the web GUI of one of...
  4. SenorWatsonSan

    Remote Polycom SoundPoint 335 cannot register to same system+account Xlite and Yealink are able to

    Hello all, Hoping someone can shed some light. UCx EMetrotel PBX behind Sonicwall Firewall. Took over account from a hosted VoIP provider which had depolyed Polycom Soundpoint 335 phones. Onsite Polycom phones are working fine. Discovered that two users were remote. Had IT people...
  5. SenorWatsonSan

    Calls forwarded outbound via SIP trunks connect but no audio

    Howdy, everyone! Here's what's happening: Forwarding a call coming into the SIP trunks and then back out the SIP trunks results in no audio. The call rings on the far-end, and can be answered, but there's no audio in either direction. A call inbound via SIP trunks to a SIP extension works just...
  6. SenorWatsonSan

    Officeserv 7100 4.60b LCR Class of Service

    A client has a 7100 with SIP Trunking and POTS trunks. They have a remote site connected via VPN supported by IP Phones. When 911 is dialed at the remote site, we want those stations to use the SIP trunks in order to outpulse the correct CID info for 911 dispatch. The thing is, placing...

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