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We are looking to install an OHP (On Hold Plus) 8000 USB to our CS1000. What programming do we have to do in the PBX, as well as, in the AACC scripting?

A few years back, the CallPilot did not allow me to delete a voice mailbox that had messages in it. I had to delete all of the messages first. I was told that the reason for this was that it's not a good idea to have messages that do not belong to a mailbox in the system. That an accumulation...

We have CallPilot version 5.01.03.04. Can we install CallPilot Desktop Messaging, using the same voice mailbox, on multiple desktops? We want 4 end-users to have the ability to access the same voice mailbox via Desktop Messaging. We have enough licenses. The end-users do not currently have...

Can remote notification for new messages be sent to a cell phone via CallPilot version 5.01.03.04? I checked the system and the only option is Pager.

1. Is there a way to track the Dial Intercom feature? Example: Mr. C used the Dial Intercom feature to contact Mr. B on 10/27/16 at 8:45 am. 2. How many groups can be created for the Dial Intercom feature? 3. What is the maximum number of members in a group for the Dial Intercom feature?

Is there a way to create a user that has access to just the Configuration option in the AACC system? I created a profile in Access and Partition Management. In the Launch Pad Options section, I selected just Configuration. In the Partitions section, I removed the check mark from the box in...

When we add a call center phone, we need 1 acd agent license in the PBX and 1 agent license in the AACC. Our vendor is saying that we also will be using 1 TDM license in the PBX. Is this accurate?

Is there a limit to the number of internal calls to an extension that is answered by the CallPilot Application builder on our system? Would the limit be the number of dedicated IVR channels in the CallPilot?

I have an end-user who has the SSC (System Speed Call Controller) key on her phone. She wants to know if we can print out a list of all of the telephone numbers that are currently programmed along with the code assigned to the telephone number. Is there a way? If yes, how?

I was in the process of downloading firmware on a phone when my PuTTY Configuration screen disappeared. When I log back in via PuTTY, I get an Overlay error message. I can not get past it. I tried a forced logout but that didn't work. The phone display says "Awaiting Download". It's been...

Is there a way to have one email address receive notification from 2 different voice mailboxes? We use Lotus Notes.

Can more than one voice mailbox be identified when CallPilot Desktop Messaging is installed on someone's computer? I have an end-user who would like to be notified of his personal voice mailbox messages, as well as, a shared voice mailbox. We have enough licenses and both voice mailboxes would...

I am trying to add a xmwk key to a telephone. I do not want to add the DN, associated with the xmwk, added to the phone. The error message states that I must configure the DN as "non-PDN". How do I do that exactly? I have the DN built on a Phantom TN.

What hardware is required in the PBX for IP Phones?

We need to program 30 new IP phones in our PBX. Currently, we have 7 "IP Users" left. Do we need the licenses in order to program the phones? We're hoping to have the programming in place before the deployment of the phones.

How do I program the Call Agent key on an M3905 ACD Supervisor set?