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Hi I have an upfront Auto Attendant with options 1-5 1, 3, 4, and 5 work but when we press 2 for extension 102 the customer hears the hold tones but extension 102 doesn't ring. 102 is not on DND and you can call it internally and it will ring.

I have a BCM400 (sorry do not know the software release but it's a bit older). In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well. Now when this person calls out, it not only displays the business name, but it also displays my extension user name...

I have a BCM400 (sorry do not know the software release but it's a bit older). In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well. Now when this person calls out, it not only displays the business name, but it also displays my extension user name...

I am working with 9.1 IPO. I have VM Pro answering my ICR for the queue. One agent in the queue. When that agent can't take a call, then after 30 seconds it's to go to a general delivery hunt group mailbox that I have set up. The HG has queuing and announcements. is this why it will not...

I have an IPO 9.1.400.137-Have their direct number in the incoming call route (ICR) which terminates on their ext 225. In the forwarding tab on 225 they have Fwd on Busy/Fwd on No Answer/fwd internal calls going to ext 200 main receptionist. If they don't answer at 200 it goes into 200's...

When on a call and a second call comes to the phone it only tones. Is there any way to make it ring even if the set is off hook?

I have a customer that has set up for their auto attendant to answer up front. The caller hear's "you have reached abc company, please hold while your call is being transferred, thank you". There are no options built in the CS just that message and then it transfers on the NO DTMF output to...

8.0 Rls and I've seen G and OG but I've never seen S or SG. Any ideas? Set is working fine.

Hello..we have soft console working just fine and dandy for a customer but when the second call comes in they can't see it in the call detail panel. When I looked for documentation all I get is "if the soft console is set to handle multiple call appearances" where do I set these?

TVM50 on a TDE200 Originally recorded CS2 and is working just fine when they use their Time Service button all is good. Wants to now record a new CS, CS3 and use that for Day when the Time Service button is on and us CS3 at night. Week table is set. Service Group 1 shows Day mode CS3 and Night...

I have a customer with 8.0 Software that would like to be able to 'hide' the incoming call display information but only on certain users. I guess these users are screening their calls and the boss' don't like it much. So some would receive the call display information and other users wouldn't...

I've only ever worked on the TVM's so not at all familiar with the SVM. I want to set up ICD Group 601 to be answered by a group mailbox after x number of rings. In Form 3.5.1 and in overflow No Answer I have typed in 591. When I call nothing happens and I've set my overflow time to 20 seconds...

I have a Mitel 3300 with Embedded voicemail. The users mailboxes are set up and working but when they dial the VM access number (5700) they get the company's AA and then have to press * and then their extension number. All routing and cfwding profiles look fine. The HG is 5700 and all VM ports...

I have a customer with Embedded voicemail on a Rls 8.0. The receptionist answers the call, then using the visual voice button, transfers callers to a mailbox. A few minutes later (even as late as half an hour later) that mailbox will ring back to her call appearance and when she answers she...

I have a customer who has a release7 - when they park a call and want to try to retrieve that parked call from the set they parked it on, they are unable. When they press Park 1 there's no option to press connect or select. Any ideas why this is happening?

I have a customer who has a release7 - when they park a call and want to try to retrieve that parked call from the set they parked it on, they are unable. When they press Park 1 there's no option to press connect or select. Any ideas why this is happening?

I have set up my AA to press 1 for the company directory and I'm using first then last name. I enter my name and the system prompts me to press 1 for this user, when I press 1 I get nothing........Rls 8.0