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Customer has VM pro and time conditions for out of hours calls, Night service kicks in at 6:00pm, calls after this get OOH message no problem, call comes in at 5:30 pm and is queuing for an agent but doesn't get answered before 6 and consequently sits in the queue until customer hangs up. Is...

Hi We are doing an 412 to IP500 V2 upgrade for a customer who has very old modules and we have checked the documentation and serial numbers and the max we can go to is V9.0. In the office we have a new IP500 and SD card but when i boot it up its on V10 software so I need to downgrade it. Can i...

Customer want to use embedded voicemail for a basic auto attendant, "Welcome if you know extension number dial it now or press 1 for sales or 2 for accounts" the issue i have is that the internal extensions start with 2xx and will clash with option 2 for accounts. Is there a way around this...

We have a customer with an IP500 and we have connected 4 sip trunks via a TPlink ADSL router, all works well but quality not that good due to poor broadband,consequently we have had a new service installed via a Drayteck manged by Talk Talk router and here is where the problems start. When the...

Hi All, Got a customer who had an issue the VM pro server crashing and i need to reload the VM onto a new server, I have a copy of the Program Files folder containg all the AVAYA stuff and i want to know which files I need for the actual callflow as i don't have a copy of the MDB fie

Have a IP500 V2 on 9.0 software that has started re starting, checked monitor and its the same error each time it restarts 171291898mS PRN: ALARM: 23/12/2011 11:53:53 IP 500 V2 6.0(18) <TLB Data > CRIT RAISED addr=00000060 d=5 pc=f04ff100 f08c9894 f08cac1c...

Can anyone tell me where to get the software for the Avaya softphone for IPO, is it on the user cd?

Hi, We have a customer with an old IP office and we want to change out to a new IP500 with all IP phones, the customer is currently in the process of moving all his data hardware off site to a data center and wants to know if we can also locate the IP500 chassis in the center as well?. The data...

Hi All, got a customer who has a few warehouse phones which are currently barred from dialing out via the outgoing call bar being ticked and they want to know can we allow these phones to dial certain numbers from their own speed dials or system directory. Is this possible?

IP500V2 running version 10, all one x apps working apart from Communicator for windows. When i connect i get no presence " Presence server not responding" if i use the communicator for Ipad it works fine.. I can make and receive calls ok just cant get presence when using communicator on my...

We have a customer who has anew 9.1 IP500V2, they have some phones in the warehouse which they have requested outgoing calls barred which I have done via the telephony settings against the user. The customer has now requested the ability to be able access to the system directory and the ability...

Hi We have a customer on IP500 V9.1 with One X portal and they have an issue where when a user logs using their mobile preferred app (Android or Apple) with One x the connection will drop after 1 minute. The connection will then establish again and drop after one minute, if you are making a...

Hi All, Got an issue with some sip trunks on an IP500 V2 9.1, outgoing calls on the sip service are fine but incoming calls drop after 32 seconds every time. Anyone see this issue before? SIP ALG has been disabled on the router but still the same. Thanks

Hi, We are trying to get a Gamma sip trunk through an Audiocodes SBC 500L to an IP 500 for increased security, we have forwarded port 5060 to the SBC and I can get a call through to a handset but only one way transmission. We are currently unable to dial out on the SIP trunk through the SBC but...

We have just upgraded to 9.1 and our One X preferred has stopped working, works ok internally but refuses to connect externally, at 9.0 it worked no problem Could this be something in security settings? been through everything and it still wont connect. Any ideas?? Thanks

Hi Just upgraded to 9.1.8 and had some issues, initially couldn't get VM pro working but after looking on this forum discovered some security issues so after being advised to reset security VM now works. The only issue I have now is on the One X mobile preferred app which refuses to connect, the...

Hi All, Is there an issue with VM pro 9.1?, I currently have a IP500 V2 running 9.1.8 and VM pro on a 2012 server also running 9.1.8 but whatever I try I only get voicemail not running on the handsets and busy on *17. When I log onto the server I can open up the client no problem and it...

Hi, Have a customer with IP500 V9 and I'm trying to upload some auto attendant greeting messages but I keep getting an error message " HTTP request failed:405 Method not allowed" Does anyone know why this is? I have checked the messages on our own system and work and transfers fine. Thanks

Got a user running an IP500 V9 software, all on site users are CITRIX users and the client wants to run/test outlook TAPI integration dialling. Custer has loaded the TAPI driver on the server and I have advised to set to 3rd party mode. User has a CTI link pro license, has anyone got this...

We are currently having an issue where Fax calls will not work since we changed to Gamma SIP trunks. I have tried various setting T38, T38 fallback, G711 etc but still cant get it to accept or make fax calls. I have passed to Gamma but has anyone else had issues? Thanks