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Is there a connection between the two? - Service Level Target in CM vs Split/Skill Profile in CMS will it affects the CMS data if I'll change the value of Service Level Target in CM? Cheers!

Good Day! is there a way to change the assigned extension of a CTI-LINK? TIA!

I have on ECH, we have discovered calls with disposition 3 (abandoned) asn in the ANSLOGIN field an extension of an agent. Is this posible? An answered called marked as abandoned? here is a sample data. CALLID / SEGSTART / SEGSTOP / ANSLOGIN /DISPSPLIT...

Hi, Im using the following code below: 'LANGUAGE=ENG 'SERVERNAME=xxx.xxx.xxx.xx Public Sub Main() 'Place a ";" separated file name agents.txt on the root of C drive 'This file needs to have the agent format: Cyril;1234 on every line 'This line will be read and split on the ";" and put in an...

I recently add a few login ID's, i used the duplicate command, problem is in CMS those agents that were added using duplicate command displays the same extension number as the source agent that i used during the duplication. Thanks in advance!

Hi Sirs, Im getting an error when logging in to IP Agent, i was able to login using the station number then when i enter the agent-ID, im getting an error that says "Your call could not be completed. Please try again" BTW, Agent is using VPN connection their PC to the PBX server. Thanks!

Hi Sirs, I am having Forced Disconnect calls in one of my VDN report, any idea whats causing those calls? here is the vector: display vector 620 Page 1 of 3 CALL VECTOR Number: 620 Name: AU...

Hi Sirs im generating this Trunk Group Report, Default datas in there are: Inbound calls, Inbound Aban Calls, Avg Inbound Trunk Hold, INbound CCS, Outbound Calls, Outbound Aban Calls, AVg Outbound Trunk Hold time Outbound CCS Trunk Failures. now, my question is, is it possible to add another...