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  • Users: ArvalTech
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  1. ArvalTech

    CC6 Script - Nortel Contact Centre

    Does anyone have any ideas on how I can go about scripting a call route so that I offer percentage call distribution out to two external telephone numbers. Example. Call comes into IVR offering 6 options. Option 1 needs to route through to either supplier 1 or supplier 2 depending on the PCD...

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