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Hi all I have a customer with ipo r10.1 and ACCS r7.0.2 I have found that Agent Greeting is not supported. Any workaround on this? Something like an auto message playing Hi my name is Chris how can I help you.

Hi all I upgrade a server edition from R10.1 to R11 and that broke the send original caller id when a telephone is forwarded to mobile. Before that setting was in the sip uri tab and it was the option send caller id : diversion header. After the upgrade the sip uri settings are changed and...

Hi All I have ipo r10.1 with 16xx phones. I have configure a wireless bridge with ubiquiti antennas. The phones over at the remote side are disconnecting from ip office and they reconnected only after I reboot the phones. The pc there are not having any issues. The phones gets the ip from a...

Hi all I have ipoffice server edition r10.1 and ACCS r 7.0.2 The customer wants when a call is in queue to give the customer the option to press 1 to request a call back.From the manuals i found that i need to install the callback assistant on a different server for this to work. Is there any...

Hi all Did anybody tried to connect vantage open with ip office as third party sip endpoint?

Hi all IPO server edition R10.1 Sbc 7.1 I have a request from customer to install mobile application with certificate through sbc. I have it work without certificate. The certificate for the application and sbc I have done it through the server edition system and install it on sbc and the...

Hi all I have one server edition R10.1 and cm isR6.2 I have connected them with h323 and from cm i have incoming calls but from the ipo side no outgoing calls. Do i need networking channels? From what i write server edition has unlimited licenses, is that correct?

Hi all I have a BCM450 which is making a strange problem I program tarket lines for the extensions they work and then it just stop to work. To solve this I have to clear the tarket line and reprogram the incoming number to a different tarket line. But this keeps happening randomly to different...

Hi all Can the analog users on an ip500 expansion be configured on the server edition.

Hi all I have an ipo 500v2 R9.1 with communicators on pc's. I have a group with voicemail and broadcast on, that's working fine. But when a user listens to a vm the other user still has the indication on. Is there any way to fix this.

Hi all I have a virtual server edition 9.1 sp6 The problem is when a caller goes to voicemail of a user it hears the message cutoff or robotic. When the user hears the message it's ok. Anyone seen this before.

Hi all Server edition 9.1 I'm trying to add a secondary server to the primary but it fails. Even when I do the initial configuration on the secondary it fails with error code0. I couldn't find anywhere about this code. Anyone seen this before.

Hi all I install a virtual server R9.1 I generated the licenses based on sid. After few days I install sip lines so I had to change lan2, the sid changed and the licenses are showing invalid, malformed. That's correct but what about the 30 days grace period, I didn't change anything else. All...

Hi all I have a customer with a 0x16 system with one analog line. The analog line is unsupervised and when the A.A answers a call but the call is not answered by the user the line stays busy until someone answer the call. Is there a mechanism or something to make the analog live supervised.

I have a customer with a Noltel Meridian system and he wants to migrate to IPO server edition. One of his requested features was that he wants all the users when they are on a call and a second call arrives to give busy tone but he wants for the managers only to be able to call the users when...

Hi all I have an ipoffice 500v2 R9.1 with Nortel phones. The problem I have is that when I program a call log key on the phones and they have a missed call the indication it goes on but when I see all my calls even when I delete all the calls the indication is still on. Is this a known issue or...

Hi all, I'm trying to find if sbc supports 3rd party sip clients on mobile phones like media5. Anyone done this, I can't find anything on the manuals.

Hi all I have the following scenario Ip office 500v2 R9.1 with a sip trunk provider which they use private network for connecting sip lines. what I want is to connect 2 more providers that they also using private network. If I configure a router and connect all providers to the router and then...

Is there a way to change the management ip without reinstall and reconfigure the sbc

IP office 500v2 8.0(66) 2 compo cards I ds8 2 expansions ATM16 I get the following error Link/resource down. Expansion 1 Link/resource up. Expansion 1 this is for both expansions. When expansion is up it shows the lines in service and idle but you can't perform inbound or outbound calls. I have...