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I have a 7945 that has no handset audio. Every other aspects of the set works including speaker phone and headset. Steps I've taken 1. Replaced handset and handset cord 2. Replaced the 7945 3. Moved phone to a different jack bypassing all wiring involved and changing the switch port 4. Outed...

Hi All - I'm removing a single skill from a couple hundred Agent IDs. 1. Is there a fast inclusive method I can use? 2. If a skill is left blank after deleting it, will that cause any issues? I seem to remember that it will but that may have been from older versions. Thanks all! Scott

Good Morning All - Release018x.00.0.822.0 I’m getting calls conferenced after removing Time Of Day routing in a specific vector that feeds two locations depending on what option they choose. Calls arrive via a simple two option driven menu. It only happens on Sundays and it doesn’t happen...

Wondering what the process might be to make this leap. Have to upgrade 5 to 6 to 7 to 8? Don’t need details. Just a high level overview.

Hi all - I need to allow a couple CC mgr to be able to use SO to listen in on calls for training. Is there a clear and simple doc on the required programming needed of the set and of the group? We have 2 managers wanting access to listen in on roughly 20 agents. To date I have cor 3 setup to...

Hi All - as the subject implies an ext on the CM dials a VDN that goes to a vector that sends the call [via dialing 9-1-800-xxx-xxxx] to the TFN. Takes 11 seconds from dialing to hearing ringing. Not good. Would like to speed that up. There are some obvious options but wanted to see if others...

Morning guys - the 8 port 711 is going in a g430 to add analog sets. My question is which slot? v1 and v3 are open. From what I've read either would work but thought I'd ask those who know. Also, current slot 2 I believe is 127v2xx. If I slide the 711 in v3 would the card be 127v3xx? Thx, Scott

Hi all. Needing steps on how to run reports (vdns and vectors) for a year's activity. Via Report Wizard I see 4 options with the longest as Monthly. Thx again...

Hey All - just a high-level question. I'm a contractor at an organization that has 7 Avaya CMs/VMs and quite a few IPOs that serve the US. Recently they started implementing Jabber as a replacement to the Avaya products. Assuming network hardware and software is kept current what are you finding...

Hi All - Looking to determine a read-only Role in Sys Mgr for Help Desk access. Just to be able to see Exts and their programming but no be able to make any changes. Going through the Sys Mgr defaults Roles I don't see one that allows read-only for sets and to be able to check status of them...

Hey guys - We are setting up CDR in Rel 7 CMs. I'm wondering if we need to set up transfers to other extensions as well (say someone wanted Sales but selected Service in error) or would the CDR follow the inbound call/trunk, VDN, etc. More likely I would think I would have to add the ext#s...

I'm being asked to provide a how-to for a new Help Desk using ASA. The HD will do simple tasks in the CMs (Rel 7) and VM such as station level name changes, button programming, COS, COR, and some stating and resetting of services like trunks, boards. Wondering if anyone has assembled something...

Hey all - I have a single VM box that when you connect to VM, enter your password and your in. You go to change the main greeting for the box. It asks for the ext# and you enter it. It immediately says "Enter your voicemail box" . Try again and it immediately says "Enter your voicemail box"...

.....via smi, assigned masks and they are not working. First attempt creating ID/pass via smi. Is a reboot needed? Thanks all....

Hey all - I have an EU24 attached to a 2420 hanging off a G450. Names were changed in the pbx but changes did not reflect on the EU24. Thought the EU24 took the DN info from the pbx. Did a busy/release on the 2420, tried reprogramming the keys on the EU24. Unplugged phone/plugged back in...

Hi all. I'm trying to change a single character in an existing MAC address for a 7941 as it's Rejected and I suspect one letter may be incorrect. When I do I get an error saying "only hexadecimal characters can be used". I've tried manually typing in the new addy w/no luck and also tried to...

Legend - R7 Ver 10.0 Octel 250 Site called and said the delayed forwarding after 5 rings on the operator's phone to a Toll Free Number ceased after a visit from the vendor a few weeks ago. Sent vendor out and tech is saying that feature is handled by the Telco. Not familiar with the Legend I...

Hey all, I have an operator residing on an S8300 that is now asking for a personal ext#. What's the method to add an ext# to her 2420 on another key. I can assign her new personal ext to another phone then bridge it to the operator phone but hate to burn another set. Tried building a 2500 port...

Site currently sending a number via Call Forwarding to an off-site number. They are wanting to have the inbound call ring on their phones first then forward off site. I seem to remember ”Call Forward Alternative”. Is this the feature I would use? If so, how is it programmed. Thx!!

...is this as simple as deleting the 7942 then adding the 8811? Sorry for the newbie question ;-). What makes me ask is the 7942's protocol is SCCP were the 8811 is SIP. I suspect it's not a quick easy delete/rebuild. Thx!