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IP Office 500V2 8.1 (73) VM Pro 8.1.9102.0 Remote locations are set to centralized vm. The customer sends a group message to all locations from the main location but none of the remote locations receive the vm message. The customer can send a single message to a single individual at a remote...

Customer has a Partner ACS R6. The time is 1 hour behind. Tried changing the time but after a few minutes the time reverts back to being 1 hour behind. We have tried turning DST on as well as off, changed the time and it still resets to 1 hour behind. Tried setting the time 2 hours ahead as well...

IP Office V2 R9.1 service pack 6. Anyone else having an issue with the Auto attendant recording vanishing? I record the AA (*8401), then I check in Embedded file management and verify the recording is present. I puts the recording in the Dynamic/LVMAIL directory. Then anywhere from 3hours to 3...

I have a multi site customer. All sites are ip500V2. Some sites are still at 8.1 others are at 9.0 and 9.1. They are connected via MPLS and H450 trunks not SCN. I have Admin suite 9.1.5 build 145 loaded at the main location. I can access all sites via Manager & System status from the main...

I upgraded our IPO 500V2 from 9.0 to 9.1 - no problem. I try to upgrade our VM pro from 9.0 to 9.1 and I get the following error: "Required IIS components are not installed on this machine. Below VMPro components are dependent on IIS. Voicemail Pro Campaign Web Component Web Voicemail."...

We have a customer with an IP Office V1 R4.2 and VM Pro R4.2. Their VM Pro is running on Windows XP Pro. The computer needs to be replaced. We have a Windows 7 Pro for a replacement. From what I have found I need to go to at least R5 for Manager & VM Pro to work on Windows 7. As near as I...

I am trying to add a Power User license to an IP Office R2 R9.03. When I try to save the config it requires a reboot. I have added licenses many times and it has never required a reboot before. I have closed Manager, reopened and pulled a new config but it still wants a reboot. Anyone else...

IPO 9.0.1 Embedded VM. One user has 142 new messages. He has been using VM to email and has not "cleaned out" his mailbox. The VM to email for his extension has also stopped working. The issue is, now if he tries to access his VM to retrieve his voice mail the system reboots. He is the only one...

Trying to load Flare for Windows on my Windows 7 Pro laptop. I get a windows error code 2738. Anyone else run into this? Searched online tried re-registering a .dll file, ran Microsoft FixIt but still no luck. Re-downloaded the installation file but still get the 2738 error. Even turned off...

Purchased a new 9608. The phone boots up but gets a 404 error when trying to retrieve the s9608_11HALBR6_2_0_13_U452.tar file. The issue is, after the extension number and password are entered the display says "Extension in use" so I press continue to take over the extension. It appears to be...

I have a new Avaya 3510GT-PWR+ switch that doesn't allow me to access via cli. I have HyperTerminal set up according to the instructions but when I press ctrl y nothing happens. Since that wasn't working I accessed it through the web interface. I ran the command to load the pre configured IP...

I have a new install IP Office R9. I set up the IP Office in our office so I could get the firmware upgrade completed on the phones. I had no problem connecting to the IP Office. I installed the equipment at the customer site and connected to their Cisco SG 500. The phones cannot find the...

The customer has an IP Office 500V1 5.0 with 2 digital 8/ATM 4 cards. They have all phones programmed with Line Appearance buttons. When the customer goes off hook they receive a intermittent unevenly spaced "stutter" dialtone. I bridged the lines with my buttset and heard the stutter at which...

I have an IP Office v2 R8.1. Can anyone tell me if the WAN port and LAN ports have different mac addresses? I would assume they would but the only mac address I can find is under the BootTP and is associated with the LAN ip address. Thanks in advance!

I found an old thread that pretty much describes what I am trying to accomplish. thread940-1686529 . Basically, I already have the conference bridge module set up and working in VM Pro. I need to have the bridge members be placed on hold once they have entered their pin. They would remain...

Anyone have any experience getting a 9620VPN phone to work with a CiscoDPQ 8x4 router? The router was provided by the cable/phone provider. The vpn tunnel sets up fine but the phone gets stuck on discover at the remote location. The phone has no issues from our office to the customer headquarters.

We have a new customer that we're trying to install an IP Office but can't get their long distance pri to work. They have AT&T Megacom call by call service. We had AT&T monitor the d channel and they say they are not receiving the megacom tag from the IP Office. System Status shows the pri in...

I have a 9620 VPN phone that connects to the customers IP Office from our office, my home, the customer's IT vendor's office but not from the employees home in Arizona. (It simply gets stuck on "discover") The IP Office is in Wisconsin. The IP Office ip address is 192.168.1.x. The employee's ip...

Just checking. I have an 8.0 upgrade license. The IP Office is currently 7.0. I have Manager 10.1 on my computer. If I download the binaries for 8.0 and change the bin directory to the location of the downloaded 8.0 binaries I should be able to upgrade the IP Office to 8.0 correct?