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My question is, if call X goes to vector 1274 and is not answered, but rolls into another waiting queue (e.g., Tier 1), when Tier 1 answers that call, is call X included in the ACD count for Tier1? In that case, the sum above would be over-reported, because we have added the full inbound AE...

I received this error message while trying to login to CMS Supervisor after it was re-installed. I cleared the cache but was unable to resolve the error. Can anyone offer a solution? Thanks

How do I block Verint from recording Credit Card information from the Customer. I know there's a setting to block it somewhere.

Can someone please advise me on how to turn off Music on hold on my TDA50 Hybrid. I attempted to turn BGM off through the phone but was unsuccessful. Please Advise..

Can anyone help with this? I haven't seen this error message before. Thanks

I have an agent set up in One-X with all the proper credentials but when she logs in, it won't go past the Registered screen. I can see her extension on the Pop up. Any ideas why I can get past the Registered window. Please Advise

All; I haven't worked on a Partner for several years. I'm having trouble setting up the voicemail for extension 10. When I call the extension, it'll ring and the greeting plays. I'm not getting the beep to leave a message, it disconnects on me. Can someone help refresh my memory on what needs to...

I'm trying to call a 844 area code from my Definity G3 but the call is unnsuccessful. I keep getting a denial code 1164. I tried to adjust the call route by removing the "9" but the call still wouldn't complete. Please saee the call trace below; With the "9" inserted in the route pattern...

All; I created a call answer group with 5 extensions. If no one answers, the call goes to voicemail. What do I change so internal calls can ring the extension and not the Call-Answer group? I want to be able to transfer calls to the stations voicemail. Thanks

I have a CM 6.2 with an embedded CMM. When callers transfer into the Voicemail after 4 rings, its asking for an extension instead of just tranferring into the voicemail and letting you leave a message. Is there a fix for this? Please Advise

Does anyone know if the Merlin is capable of blocking cetain incoming phone numbers? If so, please advise. Thanks

All; Can someone please re-fresh my memory on programming a private POTS line on a button for a CM 6.3. I memory is fading fast. Thanks Brain Cramp

All; I'm currently installing a new CM 6.3 from scratch. I have 19 POTS lines that ring on individual extensions. I was going to create a Trunk Group for each line, but that seems like an overkill. Can I create 1 Trunk Group and add each POTS line as a member? I also need to point each POTS line...

All; How do I add a ~p (pause) in a Abbriviated Dial table from my keyboard? I'm setting this up remotely and can't find any literture. ~p

I have a CM 6.3 that i'm programming from scratch. I have all the software and license files already loaded. Does anyone know of a link I can go to and use as a guide to make sure I don'e overlook anything? Thanks

All; I've set up multiple Paging Groups in the PBX. I'm having trouble setting up an ALL Page. I inserted the analog port onto my Trunk Page and set dial access to Y. I was hoping to use the TAC 803 to do an All Page. It's not working, but all of my Group-Paging is working. Any ideas. Ant

Hello All; I looking for a little assistance with a small issue. I have two (2) phone numbers in my PBX that have been ported over to a circuit presently going into my PBX. I'm not sure how to change the ARS or Trunks and allow the numbers to ring. Where do I connect the dots to activate the ne...

I'm trying to set-up a button on extension 10 to forward all calls when the receptionist wants to take a break. I'm not exactly sure about what code to use. Any idea? Blind

Good Day All. I'm seeking assistance setting up voicemail for my newly installed Merlin Magix. I have installed a Merlin Mess Card along with a a Merlin Proc 4.0 v 7.0. I have 24 ext's that I added to Coverage Group 30. I set the VMS Cover ring to 4. Besides the Group Cover I know there's...

All, I'm having a serious brain cramp trying to call forward an extension on a G3. I want the call to forward to a certain extension and then if no answer, I want it to go back to the original stations voicemail.. I must be anticipating Thanksgiving because I can't remember how to do it. Please...