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  1. harveystephenb

    How to list users by set model

    Is there a report or config file that can be exported to list by set model?
  2. harveystephenb

    Short Code to tell if inside extension is busy?

    We recently migrated from Nortel to IPO and miss the former's feature of notifying an internal caller dialing someone else's internal extension that the other party is busy ("later" I think it displayed?). Is there any way a short code with an extension as an operand could show if an extension...
  3. harveystephenb

    Analog Set can't dial toll free numbers

    IPO 9.1. My analog sets on analog ports when they dial a toll free number with area code 877 or 844 receive a continuous tone, they are unable to dial and connect with these numbers. They can dial and connect to long distance numbers with not toll free area codes such as 269. The...
  4. harveystephenb

    Call Advice for Voice Recording wav file location

    Recently migrated from BCM to IPO 9.1. Looking for option to announce "Your call is being recorded for quality purposes" to caller connected to employee when they turn on call recording. See option selected(check box is checked) in VM Pro in Administrative-->Preferences-->General tab "Play...
  5. harveystephenb

    11xxsettings.txt syntax for user button settings

    Just converted from BCM to IPO. The file 11xxsettings.txt looks like a place I can initialize user button settings for my 1120es. Is there a document or can someone explain the syntax for entering lines in this file to do so?
  6. harveystephenb

    9630G with IP office voicemail questions

    I am testing some Avaya IP phones before deploying with our new IP Office. I have a 9630G which boots with a display calling it a ONE-X phone? I have One-X portal on my IPO but it is not activated. Is One-X portal required for this phone to operate fully? My question is regarding its voice...
  7. harveystephenb

    Call Flow Advice

    I have a button dialer which I plan to connect to an analogue handset port on my IP Office. When the button is pushed and the programmed extension is dialed, I want to send a pre-recorded message ("We need a receiver to receiving please") to the pager extension. New IP user asking for advice...
  8. harveystephenb

    HP 2650 Wireshark Issue

    Regarding this thread: http://www.tek-tips.com/viewthread.cfm?qid=1724893 This is a fifty port switch with TWO sets of 24 ports comprising the first 48 ports. To monitor a port in the range 1-24, the mirrored port must also be 1-24. Likewise to monitor 25-48 mirrored port must also be in...
  9. harveystephenb

    1120e upgrade from unistem 5.3 to SIP firmware

    I am retiring a BCM 400 replacing it with IP Office 500 next week. I have twenty 1120e IP sets to migrate from their present Unistem software to SIP. In this case will I be able to download it with latest and greatest SIP or will I have to first install v2 then v3 then v4?
  10. harveystephenb

    T7406e dropping calls

    I have a client who has been using a T7406e for years without difficulty who started having trouble recently with her call dropping and then the BCM400 calling both parties to re-establish the call. She is within a few feet of her base station when this occurs. I have replaced the handset and...
  11. harveystephenb

    Nortel 1120e how to configure network manually

    I have BCM400 4.0.2.03a and purchased refurb nortel 1120e ip phones. How can I interrupt its boot process to manually configure the network parameters? After booting when I press services twice I get a menu that includes network configuration but when I select it there are no options to change.
  12. harveystephenb

    bcm 400 pri interface

    My company is transitioning its telephone service from a conventional PRI T1 circuit to a fiber based product from AT& T which uses a router to emulate the carrier-side interface. What parts of the BCM 400 configuration might need to be customized for this?
  13. harveystephenb

    BCM 400 Physical Memory Alarms

    Alarm - ID 11202, Severity - Major, Problem Description - Physical Memory near or on its capacity followed 5 seconds later by Alarm - ID 11004,Severity - Information, Problem Description - Physical Memory near or on its capacity Started occuring about 8 days ago once or twice a day. Now...
  14. harveystephenb

    WLAN 6140 problem

    Problem Description For recently purchased refurb WLAN 6140 with firmware: 115.027 regulatory domain = *01, *a, *5.150-5.250, *5.250-5350, *5.470-5.725, *5.725-5.825 the phone only see APs on channels in the 5.150-5.250 range: i.e. 34-48 but does not see APS on channels in the 5.250-5.350...
  15. harveystephenb

    How to add licens file to BCM 400

    I recently purchased 10 voice mail licenses from a vendor in Canada since my Avaya service provider is no longer allowed to sell them to me. I recieved a license file (.lic). How do I apply this through the element manager?
  16. harveystephenb

    Adding BCM400 Voice VLAN

    I have a BCM400 version 4.0.2.3 and I would like to add a voice VLAN. I am currently using its LAN1 interface which is connected to a switch port on my company's data VLAN. However I am about to install 18 new wireless access points to support voice over wifi to the BCM400 and believe that...

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