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My company is trying to use a combination of Personal Ring Groups and External Host-Desking to allow us to set up an on-call phone number for our IT Department. We are using a Mitel 3300 ICP, on Release Level 7.1 PR1. We already have the Hot-Desking licenses, and we have confirmed that the...

About 2 years ago, our company switched away from having a permanent receptionist. Where we used to have a user sitting at the console routing calls, we now have a ring group with several members, with an overflow to voicemail. Overall, it works well, except for the following situation, which I...

I am currently gathering SMDR logs from my Mitel 3300 system (running MCD 4.2 - I know, it's old, we're working on that). I am trying to find the source number of some nuisance calling that we're receiving, but it doesn't seem like SMDR has the info I'm looking for. What I want is to see a list...

I'm having an issue with a new Windows 8 laptop - I have the laptop domain joined (no issues there), but when I try to log in, the PC is defaulting to logging in using a Microsoft account - If I try to login using a domain account, I get a message saying "Please type your email address in the...

Hello, Equipment: Mitel 3300 PBX, phones are Mitel 5212 and 5224. Lobby phone is Mitel 5302 IP phone. Our business recently changed to a no-receptionist setup; in our lobby, we have a phone, and when visitors, deliveries, customers, etc comein, the can pick up the phone and press the 'HELP'...

I have been tasked with setting up a lobby phone on my Mitel 3300 system, and a few of the requirements go outside of my area of expertise. We want to have a phone in the lobby, so that after hours, a visitor/delevery person can pick up the phone, and have it automatically connect to an...