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Hi all, I've converted our VM Pro from a physical box to a VM running on Hyper-V and everything is working fine including CCR as far as my testing goes. However the voicemails don't deliver - we can call and get the greeting, leave the voicemail without problem, but they don't show up on either...

We recently upgraded 2 sites from 7.0 to 9.0.3 with all latest patches. Everything turns out smoothly except that no audio with calls or VM - we later found out that as soon as we take off the firewall profile from the WAN interface it works again. The same native firewall profile has been...

Hi all, I've seen posts here discussing how to configure VPN on 9620 or 9620L phones. But I've been struggling on how to enable the VPN option in the first place - for some reason that option is disabled on the 9620L I have and there is no way for me to enable it... Is there any way for me to...

Hi all, In order to track a couple of people who don't belong to the sales, and due to the limitation of the CCR(we're running 7.0), can I assign those people to another sales queue and so I can specify some report just on that "sales queue"? My only concern is if I check the CCR agent group...

I just read some Avaya documents and realize that R7.0 is no longer supported ever since 8.1 is released? Is that true that Avaya products/software have such a short lifespan? Our original plan was to wait for 9.0 but all of a sudden we need to upgrade now? Thanks

I've reading some of the posts here and also was told by the vendor that Intuity mode is more "future embracing". I wonder if anybody can share if there is any issue you've experienced ever since changed to Intuity from IP Office mode. Also have you noticed any existing configuration or modules...

Hi all, we have some issue with one of the analog lines that connects thru the additional analog trunk card on the IP Office 7.0 V2. It's either the line or IP office keeps thinking there is an incoming call so it keeps ringing non-stop. I have to temporarily disable that port but wonder if...

Hi all, I'm sure you've all added licenses to your IP Office - since I'm going to do this for the first time, I wonder if you can tell me whether it requires a reboot? I'm adding Endpoint license to a 7.0 V2 if any helpful. Thanks

Hi all, I found that there are 300,000 .log files under the VM\logs folder all started with SMTP on one of our VM Pro 7.0 servers. Is there a reason and can I delete them safely? Thanks

Hi all, By following some posts here I managed to set up conference bridge using our VM Pro 7.0 with IPO 500 V2 7.0. However we find that the password we set for the conferences keeps expiring every few days, that I have to dial in and set them up again and again. Is there anywhere I can set a...

Hi all, I'm configuring a 3rd party endpoint softphone using Bria. So far all features working except conferencing - I find it cannot get the 1st party join the conference from the music on-hold, once the 2nd party is connected. I can talk to the 2nd party from the softphone no problem, and I...

Hi all, I have a quick question regarding this option for HGs. I understand that this is to effectively utilize the VM channels however if we are doing ETA or POS we cannot use it. How about if we're only doing Menu in VM Pro? Can we then enable this option? We have IPO 500 V2 7.0 with VM Pro...

Hi all, We have identified an intermittent issue when an agent becomes available and tries to pick up a held call from the queue, the call dropped immediately. It happens once or twice per day, during any hour. And I've confirmed there is no alert of running out of license or SIP channels...

Hi all, we have IPO V7.0 with one-x portal installed. we also have 1 power user licensed on this system(which is temporarily configured at my extn). I just got my iPhone and would like to maximize both tools, where should I start? I see there are 1x mobile 6.1, 1x mobile lite and 1x mobile...

Hi all, Background information: IPO 500 V7 with VM Pro, CCR 7.0.6.6. Emails are working fine both from IPO and VM Pro. However we notice it's not working from CCR for the scheduled email reports - error message showing "Sending e-mail failed.". Telnet to our email server port 25 is working fine...

Does anybody have any idea how exactly SIP OPTIONS is used to determine the link status: in combination of Binding Refresh Time and SIP_OPTIONS_PERIOD, can we achieve multiple attempts before IPO alerts SIP is down? Say can we have 3 attempts of 30 seconds each? Below is what I'm referring to...

Hi all, We have been experiencing dropped queued calls recently - no particular pattern but every once a while our agent tried to pick up a queued call that rings her extn the call is dropped. And then usually the customer called back and confirmed he/she didn't hang up. I can confirm it's not...

Hi all, We recently started to have a strange issue which I believe is routing related: when a call got directly forwarded by the DID(either froward no answer or mobile twinning) to an external phone, audio is lost both ways. However if the call is originated from an internal extension, or the...

Can I put user/agent under multiple CCR agent groups and got a calls reported in CCR? We want to make sure no stats is missed out due to different HG/CCR group membership. If this is possible what're the parameters that we should pay attention to, i.e. Ring Mode, Overflow Mode, etc.? Thanks!

Hi all, I'm trying to understand the trunk alert mechanism behind the IP Office 500 in order to further troubleshoot some SIP issue. What triggers a "trunk out of service" alert and what triggers it to clear? Is it whenever a real voice call got interrupted or there is a continuous ping to the...