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Hello, R9.1(9) IPO with SIP. I'm quite green when it comes to SIP programming so your patience is appreciated. From reading the posts/documents I see that the standard way of programming the URI is *,*,*,none, and it has worked for me several times in the past but it has not for the last...

Hello, IPO R9.0.316.2. Customer is requesting to integrate a DICE(auto dialer) with the IP Office via a SIP trunk. SIP connectivity is established and working properly. DICE will send calls down the SIP trunk via 3 digits or 10 digits, depending upon the destination for the call. If the call...

Hello, Customer has R9.0, and VM Pro. There was a SIP connection dialing to an auto pay system which appears to be a Microsoft speech server for customers to make credit card payments over the phone. When they select this option the call routes to a short code which sends a SIP invite to the...

Hello All: Customer has IP Office R5 with VM Pro R5 installed and working fine. They requested moving the VM Pro to a new PC that they purchased. The existing PC had all of the installation files so I transferred them to the new PC as well as the Accounts, Greetings, Names, and Wavs folders...

Hello, I have a Merlin Messaging R3 that crashed and we only have a R2 in stock. If my Magix is an R3, will an R2 Messaging be compatible? Thank You.

Hello, We are trying to set up IPOCC on our DEMO system for a deployment in April. We have followed what documentation that has been offered. Our SIP extension is 6099 and our users are 1000-1005. Via SYS MON we were able to determine that the 6099 was not able to register due to not having...

Hello, Tried deploying (5)3641's on IPO 9.0.5 this weekend. I've been through all the posts, all the manuals, and I'm very aware of what a pain these things are. I'm using the latest software/firmware builds available on the AVPP, 3641's, and the HAT Tool. AVPP: SVP Type: 010 Hardware...

Hello, 8.1(43) Essential. Using HMail Server as a relay. IPO is 10.1.10.220, PC with HMail is 10.1.10.221. When I leave a test message, I watch in the HMail monitor and see that it tries to process. here is where everthing stops: "TCPIP" 2900 "2014-07-24 15:35:22.416" "TCP - 10.1.10.220...

Hello, I have installed One-X portal for a customer so that they can integrate LYNC to their IPO. I haven't actually integrated LYNC before so I'm also learning as I go. I have been able to suffer through the documentation well enough to get these two files to the customer to install on the...

Hello, I recently upgraded a R4.x to a R9(new processor and cards). One of the modules is a Combo card and Im using a generic analog cordless on port 7. Since the upgrade, I am not able to make that cordless ring as a coverage station. Example: Operator is X-100, and cordless is X-150. When...

Hello, Customer has an ACS R6 with PVM Large vm that is configured for 14 mailboxes. I received a call indicating that ext. 16 is not able to accept messages due to the mailbox being full but when I go into it, there are no messages. I have reinitialized the mailbox, I have tried the #728 but...

Legend 7.0(I think) with Audix, AA=24/7, POTS lines only in switch. Customer recently had a major downsize(and more to come soon) and would like to be able to forward all of the now empty phones(approximately 50 MLX-10D's) to a destination with a live person answering. She doesn't want the...

Did the Preferred edition install and server can reach the internet. From SSA I can successfully ping from that route to the DNS Servers as well as the standard 8.8.8.8. The SSA shows the SSL/VPN in service but all of the data are 0's and the error continually is generated in SSA Error log...

Hello, Customer has IPO Partner edition installed and working(ah, hem....) and we are now switching them to Essential mode and removing the ETR's a replacing with DS8s. When I convert the IP Office to Essential edition, will I lose my config or will it translate to the new mode? Thanks in advance.

Hello, Installed One-X for customer and they have Preferred, UMS, and 5 power licenses as a trial. They want to integrate with Salesforce. I had the customer download it via: 1. First, login to http://login.salesforce.com. 2. Then, click on your Salesforce login name and click Setup. 3. This...

Customer has 406 R2.1(78), voice mail lite, with PRI,external CSU/DSU, three 4400 series phones, 400+ ICR's, 200+ HG's. Older software allowed naming HG's with digits, which is significant, as they are a 24hr answering service(including Dr's offices, etc.) and it gets quite busy at times so...

Hello, Customer has IP Office Essential (8.1.(63)) with 6 POTS lines and they requested the line appearances on all phones(1416's). If one user is on an outside line, a second user can press the line button and engage the call. They are requesting that this be turned off to avoid...

Hello, It's been awhile since I have administered a BCM. BCM 50 with Call Pilot(not sure of releases but at least a 3.0) 8 POTS lines Customer is just now asking to use the AA/VM after 5 years and I had to walk her through things(over the phone) manually via the TELSET programming. It was a...

Hello, Two sites connected via SCN trunk and basic connectivity is good each way. PRI has been located in building A for years and customers new PRI termination point is in building B. I pulled the PRI card from A, inserted in B along with additional licensing and calls come in/out good...

Hello, Two weeks ago we installed an IPO R8.1.56, with the UC module for VM Pro. I am having an issue where I can not get a VM Transfer short-code to work properly. I have tried every possible combination that I can think of, including mimicking previous installs where I KNOW it works. For...