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I'm a remote worker and have a person who claims the conference key drops calls or connects calls but I think it's user error. He claims to be doing it correctly. Can I trace a call and see what he's actually pressing?

I've been a nortel/avaya guy got the past 15 years and I have an interview for s job that handles both Avaya and Mitel equipment. Is there any training materials I can read so I'm a little informed come the interview? I made them aware on the application that I'm new to Mitel. thanks

It's been a while since I've needed to do this but what load and command do I use to just do a simple reset on an 1140e? Cheers

We have malicious call trace on some phones and after the button is pressed on internal calls we can't hear or be heard. External calls work fine. What should I check?

what load do I go to to count the phones? I took the command is stat gr.

I have a main line setup as a MARP that is going to voicemail after 5 rings and it shouldn't. I've checked the FDN and HUNT and they're set to denied. What else could be going on? Thanks

I've got DNDR set to 12 on a phone for someone that monitors another persons phone however there is no delay when the number is called. What gives? Cheers!!

I've got DNDR set to 12 on a phone that monitors another persons phone however there is no delay when

I need to change the card type from MSDL to TMDI and I understand I need to out the D-channel. I'm getting an error saying that I cant out the D-channel when B-channel is still defined for loops associated with this D-channel. It's been a while since I've done this. I don't remember what to...

I have a user here with a KEM on an 1140e. I have 18 lines programmed as BFS. If any one of those 18 lines ring can the user with the KEM answer the call?

When programming an 18 button KEM on an 1140e the programming starts at key 32 and key 32 is the bottom key on the KEM unit, right?

If I run a callpilot backup will it cause the system to go down? Can this be done during normal business hours? Thanks

We have a 7.6 system and I'm trying to initiate the new corp directory. I've got the file loaded in the db file however after I go PDT and I type in su to go super user I get "command not found". What gives?

If I delete a mailbox in callpilot that has messages in it shouldn't the message waiting indicator on the phone turn off?

Hello everyone. Have a weird issue here. For some reason only long distance faxes have started to come through blank. The machine completes the handshake and spits out a blank sheet. Local faxes come through fine. It's not just from one locationj, it's many different states. Yes, the...

Hello. I looked at my audiocode boxes and noticed some trunk rai alarms on my circuits. I've had telco check the circuits and they test clean and said they are seeing a lot of crc errors. Any ideas on what I can check?

I have a couple people who are moving to my site from another site. They are bringing their phones with them. How do I change the node saved in the phone to the node at my site? I know I need to change the s1 and s2 also. I know how to change those. Anything else I should change? Thanks.

Hello. I have a cs1k. I have a dept. that wants to have group A (3 users) ring 4 times and then bounce to group b (4 users) ring 4 times then bounce to group c (5 users). Should I just setup groups b and c with a DNDR or am I better off creating a pickup group for each group and have them hunt...

I have a user who is programming a SCC and wants to add a pause for an auto attendant and then select option 1,2,3.....Is this possible? Its an 1140e and release 5.d

I need to setup a trac to run for about 24 hours. If I do an entc and then gotr do I need to stay logged in and in ld 80 for the entc to run? If I leave the ld will it stop running? Cheers!