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Greetings, I have an IP office 9.0 and I need the Soft Console Software. the system has the Receptionist License - but they had to reload the PC the Console Software was on. They cannot find the software to reinstall. does anyone have a copy or know where to get one thanks

Greetings all, I need to upgrade a "Live" system running Rel 8.1 to Rel 11. I have a "Spare"( not is use) 500V2 that is running 8.1- - it was for a different site. Can I get an Upgrade License based on the migration file of the "Spare" 500V2, and then upgrade the "Spare" 500V2 to Rel 11 then...

Greetings, I have a customer that decided to upgrade Manager to 11.0. Now he cannot access his IPO rel 9.1- cant get past the login screen I was reading documentation and it says manager 11.0 does not support 9.1 or 10.0 Is that correct? or am I reading this wrong? thanks

Greetings all! I am needing to up grade 5-6 IP Offices to release 11. Most are running 9.0 I have one that is running 8.1 Can I go directly to REL 11 without any step upgrades in between? thanks

Greetings all, I have an IPO500 rel 9.0 build 829 - using 9608 IP phones and SIP trunks. It sometimes takes 4-5 attempts before an outbound call connects. I called my cell to test- I can see the inbound call but when I answer there in no voice in either direction. After about 4-5 attempts it...

Greetings all, Just curious, is there a way to login to a 9608 IP phone using a web browser to administrator configuration settings? I have done this with other SIP phones, but cannot get it to work with H323 Avaya phones. Thanks for your help

Greetings all, Voicemail Pro 9.0- The clock is running 4 hours ahead. Customer called in the middle of the day and said the Auto-Attendant was playing the night greeting. After many tests, I finally discovered that the Weekly planner Time was not functioning properly. I had to change the time...

IP Office Rel 8.1 - Can IPO play different MOH and Different languages based on the AutoAtt menu selection? For example: Press 1 for Spanish> Caller then hears the AutoAttd Greeting in Spanish, all the standard Voicemail prompts are in Spanish and a Spanish MOH is played for the duration of...

Greeting all, Is there a way to setup an Auto-Arching or shared drive with Vocie mail Pro 9.0. I have a mailbox setup to record all calls, but it gets too large. Is there a way to archive to another server? Or, would it hurt anything to share the user folder to a larger drive? Thanks

Greetings all, I have Voicemail Pro , rel 9.0.2.0 build 41. I keep getting complaints that no one can call in- they are getting busy signals. I also get users saying they cannot get into voicemail When I reboot the Voicemail Pro server- everything starts working. In the event logs I see "...

Greetings, I recently did an upgrade on IPO 8.1 V1 to V2 I had Avaya do a license swap from the old card to the new SD card. The system is working fine, however, only 8 channels are working on the PRI card. Manager shows all 23 channels in-service- however they can only make 8 bound calls then...

Hello All, I have a Definity G3 and the music on hold just stop working I verified the music is working at the analog port, that it has been assigned for decades. As a test, I swapped ports with another analog port. I removed programmed port and then reentered port information still did not...

Gents, I am downgrading an IP500-V2 from 9.0 to 8.1 The 8.1 .config I will be uploading is 8.1.67 I have 8.1.65 that I am using to do the IPO downgrade with Are there any issues with the an 8.1.67 config running on an 8.1.65 IPO. They also have Voicemail Pro - would this create any issue with...

Greetings all, I have a customer who has remote workers. He want them to use IP 9608 phones at home. His IP Office is Release 8.1 He thinks there is a way to do it with a built-in VPN that the phone has to connect to IP office. I have only done this using a hardware VPN_ like Firewall to...

Greetings all, I have a customer running rel 8.1. They want to add more IP phones to the system. I asked my distributor for the licenses and they say they cannot find the part number. Does anyone know the part number or if licenses are even needed for 8.1 Thanks

Hello All, Attempted to upgrade hardware unit from 500V1 to 500V2. Rel 8.1 The existing V1 has a PRI card and an external expansion module and Vociemail Pro. V2 had existing SD card in it. “Saved configuration as” in V1 and sent it to V2. Got message about going from 500 to 500V2 Config loaded...

IP Office V2 Can I upgrade from 7.0 straight to 9.1? or is something needed in between? Thanks

IP Office 9.1 Embedded voicemail. Need to have voicemail box call user on cell phone every time they receive a new Voicemail message. Any help would be great Thanks

Greetings all, I am upgrading IPO 500 to an IPO 500V2. I have the new SD card I requested from Avaya. I saved the configuration on the 500. I opened it in Manager I then sent that configuration to the 500 V2. I inserted the new SD card. Rebooted the IPO 500 V2. However, it did not come back up...

I need to have a DID number ring a group of phones on a separate button on 9608 phones. I setup a phantom user ext 1234 I set the DID to ring to that ext 1234 user I programmed a bridged appearance button on the 9608 phone on button 10 for ext 1234 when I call the DID the call goes directly to...