Search results for query: *

Hi Guys, I have a Server Edition Release 9.1 with 2 x V2 Expansions in separate locations. Lines and users are local to each V2 expansion. My understanding has been its always best to create all hunt groups on the server. There are no hunt groups created on either V2 expansion. However this...

Hi Guys, I know the Phone Manager Lite software is not supported in Release 9.0 or 9.1 However it did work on Release 9.0 Just checking has anyone managed to get it working on 9.1 or is it a definite no go? Cheers Bob

Hi Guys, I have a Meridian RELEASE 25 ISSUE 15 + where any calls blind transferred by both digital and analogue extensions recall back to the extension who originally transferred the call after 4 rings. I need to either extend the time before it recalls or even better turn it off all...

Hi Guys, I have an issue with a Meridian Release 25 integrating with Opera. Every time a guest is checked in or out of Opera the Meridian is issuing the "Cleaning Requested" command to the Opera. This is causing problems with the Opera. I am looking to turn this off for both check in and check...

Hi Guys, With the 40xx DECT handsets now End of Sale from Avaya I'm wondering if anyone is successfully using another brand of DECT handset for their Meridians? I know some sites used to use a specific Gigaset which worked fine but is also now discontinued. Thanks Bob

Hi Guys, Having some issues replacing a faulty Sig Server on a release 5.5 The faulty Sig Server was showing the red light like it was a Call Server and had no network activity on the TLan or ELan. I was hoping to get away with swapping the existing hard drive onto the replacement Sig Server...

Hi Guys, Just wondering if anyone had an example config or a step by step guide on configuring SIP trunks with Gamma using IP address authentication? Even any SIP example configs on Release 9? I have received the details from Gamma but not sure on the exact programming for ITSP Domain Name...

Hi Guys, I have an issue using the voicemail callback feature on a Voicemail Pro. I have setup the P external telephone number under source codes and created the callback start point under the mailbox in Pro. When I leave a message the Voicemail Pro will phone the P number for 30 seconds and...

Hi there, On a 3904 & headset the handset and headset work well with a dedicated headset button. The handset can be used as normal. However on the m3820 the handset and headset seem to be one port. When using the handset the headset is also active. Using the handset requires extra steps. To use...

Hi Guys, I have a BCM 450 Expansion Cabinet where the Power LED flashs red alot of the time. Sometimes it will go solid green for a few minutes then back to flashing red. There is only a DTM module in the expansion which seems to be working fine. User do experience "no channel available"...

Hi Guys, Does anyone have a list of ports used by the 1600 handsets to communicate with the Avaya IP Office? I can only find them when communicating with the Avaya Aura Communication Manager. We have a remote 1616 handset working through a VPN. The handset is constantly rebooting and going...

Hi there, I have upgraded a good few Avaya IP Office systems to 8.1 but all have had Voicemail Pro / Preferred. Upgrading to 8.0.x and then 8.1.x has always generated a virtual essential license. I am aware if I ever need to replace the CCU hardware I will lose the virtual essential license and...

Hi there, I am due to upgrade a 406 core to a new 500 v2 8.1.67 but keep the existing DS30 and Phone30 modules. I believe the modules need to be upgraded in stages - 3_2_999 5_0_x 7_0_x 8.1.67 If I plug the existing modules into the new 500 v2 core do they automatically upgrade to 8.1.67 and...

Hi there, Im installing 2 Avaya IP Offices setup as a SCN on a bridged network. The sites are linked via a 100M connection. The main site will have Voicemail Pro. If for example the customers network is in the 192.168.50.x range then Avaya IP Office Main = 192.168.50.10 Avaya Voicemail Pro =...

Just wondering if anyone could recommend a reliable UK Public NTP server which they always use to clock their BCM systems from. I have looked through information from various sites such as http://www.timetools.co.uk/ntp-servers/ref/ntp-server-uk.htm http://www.pool.ntp.org/zone/uk I was...

Hi there, Setting up an Avaya CCR but its not like any Nortel BCM or Meridian call centre stuff I would be used to. Need to setup 2 skillsets / groups with 10 agents in each. Need to split the 10 agents into 4 different priorities so calls always go to the priority 1 agents first then 2 etc...

Trying to implement a solution where all incoming and outgoing calls are tagged with an account code for billing purposes. Outgoing calls are fine. I have padded out the dial short codes and set them to force account code. The problem lies with incoming calls. If a user presses the account code...