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  • Users: mrfil13
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  1. mrfil13

    CCR Agent Time Card inacuracies

    Hi, We have upgraded a client from CCR 7 to 8.1.40.5, they are running agent time card reports and seem to be getting inaccurate reports of how many calls have been answered. The huntgroups are CCR groups with an overflow, ive noticed that the first groups are Longest waiting but some of the...
  2. mrfil13

    Disable/Enable Huntgroup Voicemail with a Shortcode

    Is it possible to turn the VM on and off for a huntgroup via a shortcode? Ive tried for example *60 Voicemail On "?Test1" *61 Voicemail off "?Test1" The system i am testing this on has VM Pro but the client is just normal embedded VM. What im trying to achieve is for them to have two...
  3. mrfil13

    Forward from Auto Attendant using SIP

    Hi, We have a setup which has the ICR pointing to an Auto Attendant, one of the buttons transfers the call to a huntgroup, the HG has one user in and set to sequential. The user account is set to forward unconditional with huntgroup calls. The calls are via SIP and the sip details have been...

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