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Hello everybody, I want to disconnect the call after an announcement, if there are more than 10 calls waiting in a two call center sites but the following configuration doesn't work. I am watching a report in CM Supervisor that shows me sometimes 11 or 12 calls waiting: 02 goto step 32...

Good morning, How many time Avaya CM Supervisor keep calls to hunt-groups by default?. I am doing a report from August to today and It is not showing calls of August and September. Thanks in advance

Hello, Actuallly, I am working with Avaya Communication Manager ver. 6. I'd like gaining the official Avaya certification for communication manager. Could anybody please specify what would be the most suitable certification for administration and support?. Anybody has information with the...

Good morning, I have a digital Polycom SoundStation2 configured in Nortel CS1000 PBX and only in one external number you hear echo from one of the sides of the conference. It was configured as a 2616, then I tried to configure like 2009 and 3904 but nothing of that solved the problem...

Hello everydoby. I'd like to deploy five hundred phones created with BULK and then use TAPS to register phones by final users. I know make the BAT file but I don't know how to configure TAPS in CUCM 8.5 I'm following this Cisco document but I have several doubts...

Hi everybody. I'm trying to add phones with a file created by me with the following format: MAC ADDRESS,DESCRIPTION,DEVICE POOL,CSS,LOCATION,NETWORK LOCALE,MEDIA RESOURCE GROUP LIST,SOFTKEY TEMPLATE,ROUTE PARTITION,DESCRIPTION,LINE CSS,PHONE BUTTON TEMPLATE...

Hi everybody. I have a phone Siemens Openstage 40 SIP which doesn't boot. I mean that is why it was donwloading and installing new firmware or something seemed and then I unplugged the electricity cable. Now, the screen is blank, showing nothing. I tried to perform a factory reset pressing...

Hello. I have a TN UNEQ where I am trying to copy a new phone but I can't. When I type: ld 20 REQ: cpy 1 TYPE: 3902 TN 0 0 3 11 3902 TN 0 0 7 7 I get the next error: SCH0126 Station type conflicts with existing card. For example: In LD 11, the craftperson has attempted to provision a...

Hi everybody. I need to configure not show calling number to PSTN in some DN's, Cisco model phone 6921. I use CUCM 8.5 and a gateway 2821 configured in MGCP. After look for it more than a week and do some tests I can't get it. - My configurations: 1- I deleted external phone mask in...

Good afternoon. I have several phones 1210 and 1220 with the screen in blanck suddenly. Everyday there are more and more only in a network segment of the network. Thanks. Best regards.

Hi. When you try to call with a M3904 phone with a scr line it doesn't work. The screen shows the message "Application not available". I tried with another TN for this dial number. idu ok. dial number receives calls but you cannot dial inside or outside and nothing solved the problem. I paste...

Hi. I'm a spanish boy who work with Nortel CS1000 PBX with analog, digital and IP telephony phones with a big WAN telephony network, more or less one thousand phones and helpdesk services implemented. My job profile is nowadays low, I'm support technician. I know basic and some advanced...

I did a backup of a CS100 with more than 200 phones to a FTP with LMI manager rule but I supose there are something strange. The backup file has only 47 Kb and it has .1 extension. Do you think I am doing the backup well?