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Hi there. Strange one, and no the conference button is not being pressed. This is an issue I have had on quite a few systems for quite a while now, varying software versions. On either 1416's or 1616's switchboard receives a call on appearance A, answers the call and then a second call comes...

Hi there, any bright ideas would be appreciated. I have a client, who is in the landing path at a major airport who is complaining that every time a plane passes overheaad, their DECT phones lose signal. Any idea's on how to get past this. Thanks in advance

Hi there. Has anyone experienced a base station (Ext Antenna) that created like a gurgling underwater sound when calls are routed through it? The base station syncs with RSSI -63db as the worst of the site, so it is not a sync issue, even though this does not affect the voice path. Hoping for...

Hi there. Does contact store still work on VMPro version 10?

Good day, help required please. I have a single line on my IP Office 9.0.12 that registers 27 accounts (Needed this way because of the way the SIP ISP presents calls) My current issue is that ocassionally one of the accounts does not receive the 200 OK message for SIP registration back. The...

Hi there. Hopefully an easy answer here. Using SSA I notice that some calls have a preserved state, I cannot find this in the help file, any ideas why it would say this rather than Connected? Thanks in advance

Good day. I have a customer that has 2 remote offices, and they have 5 1608 phones in each of the remote offices. For the last year or two they have been working fine. Last week we did a router upgrade on the site and all of a sudden the Avaya is now asking for Teleworker licences for these...

Good day. I have a strange error appearing on a 9608 handset When a call is presented to top line of the screen displays the following (!)Conn:0821234567 When there is this (!) before the Conn: then the transfer feature is not available. The site is fully SIP with no Analogue or ISDN lines...

Hi there everyone. I would just like to know if anyone else is experiencing this issue. We have a large failure rate with the 3720 handset where the keypad starts to fail when pressing it around the 4, 7 and 8 area. There is no internal support built into the keypad to support the keys and...

Hi there, I have installed a dect system with 4 base stations. I have about 24 handsets registered on the system. My problem is I keep on getting handsets that go into "unsubscibed" state, and they seem to all do it in the same area. The majority of the handsets, about 16 are located in this...

Hi anyone feeling Bright!!! I need to calculate a rental factor in excel. I am given a rate sheet with break points, i.e 0 - 100.00, 100.01 - 1000.00 etc. Depending on the selling price it will fit into one of these price breaks and then I an given a factor that I need to multiply the selling...

Good day, wondering if anyone can help. I have always used essential edition and above and have now been forced to use Basic edition. In the Auto Attendant, is it possible to have an option to drop a message directly into a mail box. Eg: Dial 2 to leave a message for bookings, dial 3 to leave a...