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I've been having this frustrating issue with one of my clients. They are trying to open a .avi file from a CD. I've tried everything from downloading codecs to installing other players (DivX, VLC, Gom, etc.) Nothing works. I thought the CD was bad or the .avi files were corrupt, but others are...

How do you go about changing the general message that answers after 5 rings? It goes to a message of press xx to leave a message for Person A, yy for Person B, etc. They replaced an employee and need the message changed. It's for a remote office and I'm trying to walk them through it, but have...

We recently got these large printers for each of our buildings. Each building is currently on its own domain with a 2003 server. All users use a Windows 7 workstation. Is there a way to deploy the print drivers and settings through group policy? I would prefer not to use a print server since...

We are upgrading three of our sites to Avaya IPO. Each site will have its own controller with the voicemail and fax server located at our central site. We are in the initial planning phase and I had a few questions about the VLAN configuration. 1. Will each location require to be on the same...

We have AvayaIPO that I'm trying to get to send voicemails through email. Our company uses gmail for email. I've tried setting it up through stunnel with no success. I've also tried creating an SMTP relay with no luck. My vendor suggested a GMX account, but I'm unable to create an account with...

We are running a AD infrastructure. The central DC is running 2012 while the remote DCs are mostly running 2003. I would like to lock down AD after we had a few things that happened that made me question if we were hacked. 1. All of the techs have been given full control of the Computers OU so...

I am running a Windows 2003 that is functioning as a sole DC in a domain. Yesterday everything stopped functioning. I first checked DNS and all of the AD zones are gone. The event viewer has an error message of Event ID:4000 "The DNS server was unable to open Active Directory..." In the system...

I have a bit of a confusing situation that I need help with. We are currently running a Definity v11 with all analog and digital cards. It's at a large high school that is going through a complete renovation. It's pretty much a nightmare right now. At some point we are going to be getting a new...

Hello, I need a good recommendation for a hearing aid compatible phone. It's for an analog extension and they would prefer that it be corded. It's for a student that needs to use the phone for the autoshop class that requires a hearing aid. I assume that any analog phone would work but I don't...

We are looking to get an IP Office system installed at one of our middle schools. We are considering a number of options such as leaving the existing analog phones in the classrooms to save money. One of the other issues that came up is the debate between digital sets and IP sets for the office...

I have kind of strange issue where the voice mailboxes of users are getting locked. It happens to about one user a day. Is there a way to tell when it was locked and why? I'm not sure if it's an employee screwing around or if there is something going on in the system.

We are having an issue with one of our lines when it goes to night call mode. There are 6 phone lines, and they should all be going to the after hours message after one ring. 5 lines do that but line 2 rings 5 times and then goes to the voice mail of one of the employees. They haven't reported...

I've been banging my head about this for awhile. I work for a school corporation with multiple locations. Every school is working fine except for one. The basic setup is this: All switches are new Procurve 2910s which connect to a Procurve 3500 (IP address 192.168.6.250). From there it goes...

I've been banging my head about this for awhile. I work for a school corporation with multiple locations. Every school is working fine except for one. The basic setup is this: All switches are new Procurve 2910s which connect to a Procurve 3500 (IP address 192.168.6.250). From there it goes...

I have a user that is currently using an analog telephone but would like to replace it with a digital set. I'm assuming that I have to tone out the line and punch it down on the block corresponding to one of the digital cards. After that I'm at a loss. I do have experience doing this with a...

It will be fine for days and then suddenly start restarting for no apparent reason. It is plugged into a UPS. I have found the following codes but when I looked in the logs. EVT 680-01 S9 ALM: 51-02 ALM: 51-08 ALM: 50-09 ALM: 50-07 UTAM code req'd EVT 287 S8 EVT 287 S8 EVT 462-01610101... I...

We have had some changes in staff and I need the phones to sort of move with them. I need ext. 208 to become ext. 266. I also need it set up so that if someone calls 208 it rings at ext. 217. (There will no longer be a physical extension 208.) What is the best way to handle this? The phones at...

Here's my situation. I manage about 30 Windows based servers (mostly 2003) each of which has a single tape drive unit to handle the backups. We are running either Veritas Backup Exec (version 10 I believe) or Symantec Backup Exec (version 11). The servers are spread out to about 12 different...

Hello, I am setting up a temporary situation where if someone calls ext. 290 and they don't answer in 4 rings it bounces to other phones. I was able to do so by creating a cover path and a cover group. The cover group is Point1 on the coverage path but the rng: is left blank. It works but I...

I have a phone extension in an office (236) and another phone extension in a kitchen area (327). The same person needs to answer both but she works between the office and the kitchen. Is there a way to make it so that when someone calls ext. 236 that 327 will also ring? A pickup group will not...