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Hello, I am trying to configure our huntgroup overflow settings with more granularity than the stock Manager app seems to allow. Has anyone successfully used VMPro as an alternative to the huntgroup overflow settings? Some things I'd like to do: Maintain the ability to log a user off after...

Hello, We recently updated our VMPro menu and we removed the ability to dial extensions directly from the main menu, they now how to press 1 to go to a sub menu to do this. We also added new options. Our extensions include the ranges, 4XXX, 6XXX, 8XXX. The problem is that users are still...

I have some shortcodes setup in VMPro, is there any way to program a button to send the current call or call on hold to that VMPro shortcode? Similar to how in the incoming call route we send calls to that shortcode? Happy Halloween.

How do you block multiple numbers using ICR when Avaya indicates you cannot have duplicates using the * for incoming number?

Assuming it is possible, can someone please explain how to program a transfer button which auto-transfers to a specific extension? I'd like a button which transfers the current call to ring to a specific huntgroup. Thanks!

Does anyone have any recommendations for software to integrate Dynamics CRM 2011 and IPO 8.1? I looked at http://www.qgate.co.uk/products/qgate-products/intelli-cti/intelli-cti.aspx and very much liked their product but with 120 users, they are overly expensive at 34 grand.

Is there a way to do this? Either by cycling through a list until someone picks up or to ring them all simultaneously? I'm hoping to avoid having to buy an additional service for this. We are using IP Office 8.0.

Hello, I've got 1 HG (Sales), 10 Menu's (brands) which route to that sales HG (tagging the call with the brand), and I've just been tasked with introducing 10 new HG's (one unique ICR number per group, per brand). The new HG's are specialty groups, still sales but the staff in them have met...

Hello, I'm experiencing a weird issue, if I make a change to VMPro (I'm on 8.0(44)) and make the change live, users begin hearing voicemail pro talk in the background, their voicemail prompt I believe. To avoid this, I have to restart VMPro service every time I make a change, this is obviously...

IP Office 8.0(44) Is anyone aware of a way to make it so that missed overflow calls will trigger the 'Status on No-Answer' option in the user settings? Avaya did not provide an option to override it as far as I can tell. We want overflow calls to a huntgroup to be able to log the user out if...

We are trying to expand our recording capabilities beyond 40 concurrent max in 8.0. A consultant told me the hard cap is 40 even with 8.1 serer mode however that doesn't seem correct with what i've read about it supporting 100 vm pro channels. Does anyone know for certain if he is incorrect or...

Hello, I have a large base of 5420 digital phones and we are now buying the 9508's. However it seems they dont work the same way in respect to 'No User' I've programmed login button on the 5420 but the 9508 doesn't appear to use this user and thus it has its own login view which is more...

8.0 (44) IP500 I've noticed since we moved to using a system where users login and out throughout the day depending on what they are doing that doing such results in the Phone Manager Lite program to stop working. The workaround is that if the user logs out they have to also login to the phone...

IP Office 8.0(44) I am curious if there is some way I can track license usage (such as VMPro licenses) in use by IP Office historically. System status will tell me if I have overages (supposedly) but it would be helpful if I could record usage throughout the day, lets say at 30 second intervals...

We have a Longest waiting ring mode setup for a huntgroup and users are reporting that it is possible to receive a second call while using the hold function on a customer call. The phones have multiple appearance lines setup and I have the option 'Busy on Held' checked ON for them. We have...

Hello, Has anyone encountered Phone Manager Lite issues with 8.0 (44)? What we are seeing is that users login but then sometimes immediately or after a period of time it like looses connection and stops reporting incoming calls and the dial directory is missing people.

Is there software or perhaps DevConnect API's which allow you to know who the next agent will be for an incoming huntgroup call based on the current ring mode for that huntgroup? My goal is to have a wallboard up which will allow people to get a sense of when to expect their phone to ring...

I think this is possible using shortcodes, how exactly would I create a button which toggles multiple huntgroups being enabled for a user? I'm trying to implement an after call wrap up type feature where they dont get more huntgroup calls but they can still get direct calls (which is why DND...

When plugging this phone into a particular extension it will just get stuck on 'Please Wait' while plugging it into others it will come up just fine. :/ The extension has a 4424D plugged in currently which works without issue. Any ideas?

Hello, What is the basic steps for an upgrade from 6.0 to 8.xx? Is it as simple as installing the R8 maintenance and then using the upgrade wizard? I've previously upgrade within the 6.xx version without issue. How would I roll back if needed? I already have the 8.0 license ready to add to the...