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Hello, On my Merlin Magix, I have one specific 800 number I get a fast busy on....no matter what extension I call from. I don't have anything blocked as far as I can tell, and I can dial it on my cell phone successfully. Is this on their end, or should I look for something else in my system...

Howdy again, as of late, our MLM 007 has been a little inconsistent. Sometimes people try to dial 770 and they don't get an answer, then they do next time. Sometimes when calling people, their phone just rings and never goes to voice mail, then it will next time. I asked all users to try and...

rebooted the Merlin Magix after needing to replace batteries in UPS. Now I cannot make or receive any outside calls... just get a fast busy. Could it be the 100DCD card? Any assistance would be greatly appreciated.

I'm preparing a quick report to our CEO about upcoming tech needs. One of the areas I want to cover is our phone system. My main focus is on parts availability, and downtime to be expected in the event of failure. Is there somewhere/someone, or a company that I can have on standby for this...

Hi.. Need some clarification Below is a print of my dial plan for lines/trunks It only shows 13 TRK's listed... Below that, there are 23 trunks in Pool 70 Are there actually 23 lines available for use or just 13? Why are only 13 listed as TRK's ? thanks A DIAL PLAN FOR LINES/TRUNKS A...

I'm a little bit of a rookie on this procedure so any help would be appreciated. We currently have a PRI with I guess 23 available channels. I believe our Merlin Magix is only programmed for about 13 or so of those to be used. This has never been an issue as we were a smaller business, but we...

I managed to find a previous thread about this issue, but cannot resolve it. A user (ext 445) has both SA Voice and SA Ring lights flashing on her phone. She cannot make calls, and cannot receive calls. If she pushes either button, it announces it is queued to another extension. I have...

hi ho ya'll I have renumbered adjunct 7306 to extension 123 ( I have not set up a mailbox for 123. I don't need one, unless it has to be there to accomplish what I ask below: My objective is for any calls to ext. 123 be forwarded to ext. 555 (which does have a mailbox) and is on a users desk...

Hi experts, I currently have a merlin magix system, with merlin mail. It's a 007MLM module. cke5 processor I'm not sure of the software versions. It works fine, but from my understanding, I cannot back it up the mail in any fashion. Question 1: Is that correct? Question:2 How can I get...