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  • Users: sdee12
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  1. sdee12

    Help with Service Command Failed (Error Code -2)

    I cannot get past this error at all in Manage,I've tried everything from sending older backups of .CFG's restarting VM Pro and the whole server and also doing a repair install.I am able to load up my other SCN configurations ok just not local.Phones are stuck on discovery,not sure what else to do
  2. sdee12

    SIP Name Tab

    Is there a way I can mass update the number on every User's SIP Name Tab, rather than doing it one by one? The SIP URI is using Internal Data
  3. sdee12

    Rejected on Dialling out

    Keep getting Call Rejected when dialling out over one of our SIPs; from running a trace it's giving a 603 decline but not sure the reason why their failing. 302884973mS SIP Call Rx: 20 SIP/2.0 100 trying -- your call is important to us Via: SIP/2.0/UDP...
  4. sdee12

    IP Address & 603 Decline Errors

    We had a power outage and had to revert to our backup connection to run the SIP lines over. Our provider changed the IP address it was registering for routing incoming calls and had to update it in LAN2 to the different Public IP. When we've restored and switched back to the main connection...
  5. sdee12

    Line Groups on SIP URI

    I'm having trouble with Incoming and Outgoing line groups, so I have line 20 and in the URI I have it setup so Ch 1 is 20/20/Use Int Data and Ch 2 is 21/21/*/*/* If I use 21 as the Incoming call route it can't get through but when it's on 20 it does.The same happens if I try and push a call out...
  6. sdee12

    SIP Inbound Calls Dead Air

    I've got a second SIP line assigned to line 20.I've only been allocated one DID for it.Outgoing calls started working after I changed the details on the SIP Name to the Caller ID.It's the Inbound I'm still having trouble with.I keep getting dead air.The DID is pointing to a user extension in...
  7. sdee12

    IP Address of SIP Trunks

    I'm trying to find out the Public IP that our SIP Trunks run over. Where can I find this out? I can only see the STUN Server address in IPO and all the rest are Internal LAN IPs
  8. sdee12

    CCR Database Question

    I need some advice with CCR.Basically I want to run a call report from the beginning of 2011 but the current database only goes far back to Sept 11'. When I run the report before this I just get 0 values. It looks like the oldest data has been deleted due to reaching the maximum limit of 4GB...

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