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  • Users: jtastic
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  1. jtastic

    Cisco CUCM to Mitel 3300 call transfer issue

    I have a Cisco CUCM 9.1 connected to a Mitel 3300 6.0 using a sip trunk. Everything works fine except for one thing. When I receive a call on the Cisco CUCM and then try and warm transfer it to an ACD path extension on the Mitel 3300 I run into issues. I can hear the auto attendant on the...
  2. jtastic

    How can I keep callers from being charged while in Queue

    I have callers from the UK that get charged per minute when they call into my call center. This isn't a problem except when there are no available agents and they are sitting in a call Queue. To prevent them being charged when they don't even get to talk to someone we have in the past just had...
  3. jtastic

    Change IP Address(s) on Outside Interface of Failover Pair ASA 5520s

    I need to change the Outside Interface IP address on my 5520 firewalls that are setup in an HA Failover Pair. Is there any special procedures to do so or can I just change the ip address on the primary and it will copy over to the secondary? Do I have to pull them out of a failover pair to...

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