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Hello guys, I know that the account code doesnt work w/ Softphone, thus I tried to use the Authorization code but it doesnt also. I need configure something special on softphone? All the process has been done (auth code, set in ARS) it works with hardphone! Thanks in advance

Hello guys, I'm here again because I lost my document how to recovery a admin password of Contact Store using the PGADMIN. I can't remeber how to conect into database. I tried access the http://nickvsnetworking.com/ for get the tutorial, but it doesnt accessible now. So, someone have or can...

Guys, I'm here again, sorry ! [bigears] I'm little confuse with the licenses oh the Server Edition... I've one Primary Server and more two control unit as module expansion here alright. So, the license "275658 IPO R9 SE ADI LIC" must be put on the SERVER only or Server and Control Units? If...

Hello Guys, Today I tried configure a IPO Server Edition R9 w/ two Ctrl Units as Module Expansion. Well, I had a problem when I tried add the Module Expansion on the Server... The Server report me that dont have a license valid. But, I checked the file license and there are licenses, when I...

Hi Guys, I tried recovery the firmware of Module Expansion phone30, follow this steps: http://www.tek-tips.com/faqs.cfm?fid=7085 But, I don't know that I did and now the module give me a message "TFTP Poll Sent"... for many time! And this show red lights Any idea?

Hi guys, Well, I need of the feature that to do the "Whisper". I saw this feature on VMPRO, but I cannot to do this. I need basically that the "Whisper" happen before the agent talk to the client. Why this: The costumer have 2 trunks, and he needs to know from where the calls came. Ex.:I...

Hi Guys, I need recover a password admin of ContactStore. In search on the web, I found the "pgadmin". Someone had successfully when used this? Can tell me how can I do this step-by-step? Or, have other idea? Thanks!

Hi guys This server can running without memory? What memory this server use? I need to install CM R 4.0 Thanks

Hi Guys, I've agentes logged on the CM R6.0 using software One-x. Well, they've two states only: *Available and *unavailable. For I can do this, I configured the codes: *Auto-In Access Code: *71 *Aux Work Access Code: *73 When the agent logon on the One-x, he need put the ''status'' agent in...

Hi, sorry my question beginner, but... Avaya Professional services installed one system and we (company) get the support, but they not leave a password of the Media Gateway. Default password is root, isnt? Is there way reset this password remote? No? Only cable cross and use the special...

Hi, I'm trying input a .wav file on G430 but when I do the ASA show me error saying: invalid wav file. However, I can use this .wav file in other Gateway (G450). This format is different? Isn't CCITT u-law 8.000kHz, 8 Bit, Mono? I use software Switch Sound File Converter. Have idea? Tks

Hello, So, I've one IVR with 2 options, each option have a announcements of services, for example: VDN 8000 1 - Support Server go to VDN 8001 - VECTOR 1 2 - Support Desktop go to VDN 8002 - VECTOR 2 When I choose option 1, go to vector 1. On the vector 1 I check my agents, if are available...

Hi guys, I've a IVR, that it contains the options 1,2,3,4,9 all that be different is incorrect. Then, I should give a annoucement with info: "Digit incorrect" the process must be 3 times, after this I give a annoucement with info that I'm disconnecting the caller. How I can to do this, using...

Hi guys, I've a system running 8.0(44) with VMPRO 8.0(2003). When I leave a message for station it is sent for my e-mail, until then fine this work perfectly. So, I'd like to use MONITOR for trace this "e-mail". What filters I should apply? Thanks.

Hi guys, I was install the system platform r. 6.0.3.0.3 with sucess. But now, I cant access trough web, show me a "login failed", but when I install system platform I don't change a default passwords. Have idea?

Hello Guys, I'm installing one S8300D, but after set the configurations and the process install start, I see one error: "tar: gzip: cannot write: broken pipe" Have idea? So, I have other doubt too. When I set the parameters in to screen of SP, the first is "System Domain Network Config" and...

New Installation S8300D Hi Guys, I trying to install a new S8300 with G450, but the board have a red alarm constant and I can't loggin in the server for install SP and Templates. When a ping test is show me failure... This S8300D is NEW! Don't have users/passwords incorrects. Have idea?

Hi guys, I need a IVR with three conditions for one determined option, for instance: 1- Finance 2- Sales 3- **Technical*** In option 3 I need test the three conditions: HOLIDAY TABLE / Out Of Service / LUNCH HOURS. The end user, can only receive a calls if: isn't Holiday / in Working Hours...

Hi guys, I'm with a Trunk ISDN configured as default options in Brazil. However, I can't make a calls, I can see the trunk "in service" but when a call out, the channel aren't availble. (in System Status they see "availble". Tracing a call with Monitor/System status, show me a error 34...

Hi guys, I have a customer with VMPRO r.8.0.3006. I'm trying to configure the voicemail(user) go to e-mail, however, when I configure a domain this wizard show me a error: "Failed to connect to mail server (SMTP), error 11004'' - stranger that I tried configure this in last week, but today...