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I used a separate IPO server to create certs. I am attempting to import the root cert to the IP500 but it does not seem to import. I am going into the security settings of the IP500>System>Certificates and then adding the root cert to the Trusted Certificate Store. I am getting a message that...

I have an IP500 with an SBC and setting up for remote workers. I used a separate IPO server to create the Identity Certs for the SBC and the IP Office. A couple of questions. First regarding the RootCA, I just download the PEM from the IPO server and name that IPO_RootCA.crt? Is that...

We have a new customer that has an SBC on 8.1 and they don't have the credentials. I found documentation to reset the root and ipcs account, but having an issue. Below is what documentation states. I am getting stuck on step 3. I enter "rd.break" at the end of that line. When I enter...

I have an IPO and VMPro on 9.0. Voicemail is running on a Windows Server 2016. I know this is not supported but has been running for a couple of years now. When a call is routed to voicemail, the users greeting plays. When a message is left, the message is not being delivered. There is no...

I am having a very strange issue. Installed a new UC module on an existing IP Office. There is a voice VLAN and a data VLAN. I can access the phone system from the data VLAN but I can't access the UCM from the data VLAN. The IP Routes on the IPO and UCM are the same. I have even tried...

I have a strange scenario. I have an IP Office on R11.1 SP1. I have 4 - 1416 phones and an analog cordless combo. There is a base and 4 phones connected to this one base. Calls ring into a collective hunt group w/call waiting and ring all phones. Intermittently a call will get answered and...

I have an IP Office on 9.1.7 with an UMC. I can see the UCM from System Status and it shows everything runninging but i can't access it. I can't ping it either. I can't ping the UCM from the IPO. I have consoled into the UCM but I can't ping the IPO. I have verified that the UCM has a...

I am having an issue with the Workplace app on cell phones with no audio when using the cell service. The call will connect, there just isn't any audio. If the cell phone is connected to a Wifi on a home or office network, there is audio. This is an IP500 on Release 11.1 SP1. There is no...

I have little experience with Certificates. I have an IP500 and an application server. Is it possible to create a certificate for the IP500 from the application server for remote phones?

I have an IVR setup in IPOCC,if no options are selected the greeting replays. How can I have it drop the call after repeating 3 times?

I am attempting to get remote IX Workplace apps connected thru SBC to IPO. I have followed the document. Connection from the app is failing. I can telnet to the FQDN on port 5061 and get packet captures from the SBC. If I attempt to connect with the app (http://FQDN/46xxsettings.txt) I don't...

Does anyone have any experience with the Flying Voice FTA5102 ATA? I have it registered to the IP Office but having issues getting the analog port to dial out.

Does the VLAN ID have to be manually entered on a B179 conference phone? The phone is not automatically getting the VLAN ID. If i manually enter it, the phone will register. The rest of the J179 phones are automatically getting the VLAN ID. If I enable the VLAN and leave the VLAN ID blank...

I have an IPO Server Edition and an SBC for my SIP trunking. The protocol on the SIP trunk is port 5060 UDP. I am in the process of setting up remote phones/apps with the SBC. I thought i would be able to use the same WAN interface on the SBC for the phones/apps using TLS, but now looking at...

I have an IPO Server Edition and an ASBCE. I am setting this up for the Avaya Apps (One X Mobile, Equinox, and remote phones). The customers internal domain name and external name is different. Internal domain is companydomain.org and the external domain is company.org. The FQDN for the IPO...

Does anyone have 3.1 (65) bin file? I need to upgrade a SOE from 3.0. Don't ask...

I am attempting to pull a config from a SOE 3.0 with my Manager that is 10.1. it does not see it. I can connect to monitor. Any ideas. I am assuming it is related to the port the SOE is using for communication.

I have an IP500 with PRI and Xima VRTX device for recording. The customer wants a prompt to play that the call is being recorded. Since this is being recorded via the VRTX device, I can't use the VM Pro prompt that plays by default when recording is enabled thru VM Pro. The only thing I can...

An IP Office was just installed at a house and we are having issues with a gate phone not opening. I did not install the IPO but was brought in to troubleshoot. The gat ephone is an existing Linear access control for a gate. Before we arrived, the gate phone had a pots line connected and...

I have an IP Office 500V2 on 8.1.65. The IPO is rebooting a couple of times a day. Arrived on site and opened Monitor and I keep this error: "VINETIC Plugin 0b: SLIC too hot!". This message is appearing about 10 times per second. I am going to upgrade to most current version in 8.1. Has...