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  • Users: karstj4
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  1. karstj4

    MOH

    Hello, our MOH is not working. I have checked the Music source, working good all the way back to the TN. I have created a new source on another TN, still no music. I have also confirmed the trunks have the correct MUS Source/Rte set up on them. Any other ideas?
  2. karstj4

    ACD Agent Log In

    Hello, I am new to the Nortel programming. I am setting up a test ACD agent. I have it set up (to the best of my knowledge), when I hit the MSB key, the LED goes away on the phone but I am not able to answer incoming calls. I am thinking it is probably because the DAL feature is not set up in...

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